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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842338
Report Date: 03/25/2021
Date Signed: 03/25/2021 06:37:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2020 and conducted by Evaluator Otsanya Cameron
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20200807134710
FACILITY NAME:CHILDRENS LIGHTHOUSE LEARNING CENTERFACILITY NUMBER:
334842338
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:23656 CLINTON KEITH ROADTELEPHONE:
(951) 600-9395
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:120CENSUS: 57DATE:
03/25/2021
UNANNOUNCEDTIME BEGAN:
02:29 PM
MET WITH:Linda ScottTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Staff not allowing children to eat their lunch
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Otsanya Cameron conducted a Tele-inspection for the purpose of delivering the findings for the above allegation(s). LPA spoke with Center Owner Rachel Choi who confirmed the census of 57.

On 8/7/2020, The department received a complaint of Staff not allowing children to eat their lunch.

It was a alleged that a teacher did not allow a child in care to eat their lunch brought from home. Based on interviews and record review, it was discovered that no clear policy exists regarding food brought from home and what can or cannot be done with it. It was disclosed during the interviews that the understanding of the staff is to offer the school's lunch first and the food brought from home can be eaten afterwards. Children could eat food they brought from home during designated lunch or snack times, but were not allowed to freely eat throughout the day. Additionally, if there is an allergy/ Dietary need, a child could bring outside food, but would be separated from other students to avoid potential exposure or allergic reaction. There does not appear to be any staff denying a child to eat the food they brought from home.
Continued on LIC9099c
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2020 and conducted by Evaluator Otsanya Cameron
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20200807134710

FACILITY NAME:CHILDRENS LIGHTHOUSE LEARNING CENTERFACILITY NUMBER:
334842338
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:23656 CLINTON KEITH ROADTELEPHONE:
(951) 600-9395
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:120CENSUS: 57DATE:
03/25/2021
UNANNOUNCEDTIME BEGAN:
02:29 PM
MET WITH:Rachel -Center OwnerTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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2
3
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5
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7
8
9
Staff did not notify parent of injury
INVESTIGATION FINDINGS:
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13
Licensing Program Analysts (LPA) Otsanya Cameron conducted a Tele-inspection for the purpose of delivering the findings for the above allegation(s). LPA spoke with Center Owner Rachel Choi who confirmed the census of 57.

It was alleged that a staff did not notify parent of injury.
Interviews were conducted with all pertinent parties. The Interviews revealed that an injury did occur and parent(s) were not notified. It was determined that a teacher was on the playground with approximately 10 children. While attending to one child on one side of the playground, another child was injured. Staff was aware of the injury and even provided an ice pack for the child, but did not provide an immediate account of the injury in an incident report or notify the parent as required by the facility’s plan of operation.

Based on this information, the preponderance of evidence standard has been met, therefore the above allegation/s is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number) are being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20200807134710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDRENS LIGHTHOUSE LEARNING CENTER
FACILITY NUMBER: 334842338
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/25/2021
Section Cited
CCR
101173(d)
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101173 Plan of Operation
(d) The child care center shall operate in accordance with the terms specified in the plan of operation.


This requirement was not met as evidenced by:
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The owner has agreed to have an in-service
on reporting policies regarding injuries when and how to report. Owner will consider revamping or writing a more thorough policy in handbooks and have teachers sign and acknowlegedment of understanding.
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Based on interview and record review, Facility did not operate in accordance with the terms as specified in the plan of operation. The staff did not complete an incident report nor did they notify the parent of an injury that occured.
This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20200807134710
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDRENS LIGHTHOUSE LEARNING CENTER
FACILITY NUMBER: 334842338
VISIT DATE: 03/25/2021
NARRATIVE
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The department has investigated the complaint alleging: Staff not allowing children to eat their lunch and found it to be Unsubstantiated: “Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4