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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842338
Report Date: 04/23/2021
Date Signed: 06/02/2021 04:23:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2021 and conducted by Evaluator Otsanya Cameron
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20210216160007

FACILITY NAME:CHILDRENS LIGHTHOUSE LEARNING CENTERFACILITY NUMBER:
334842338
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:23656 CLINTON KEITH ROADTELEPHONE:
(951) 600-9395
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:120CENSUS: 50DATE:
04/23/2021
UNANNOUNCEDTIME BEGAN:
10:54 AM
MET WITH:Director Linda Scott and Owner Rachel ChoiTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff has inadequate record keeping for a daycare child
Staff is not following a daycare child's medical services plan
Staff mishandled a daycare child while in care
Staff spoke inappropriately about a daycare child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Otsanya Cameron conducted an inspection for the purpose of delivering the findings for the above allegations. LPA met with Center director Linda Scott and Owner Rachel Choi. LPA took a tour of the facility and confirmed the census of 50.

On 2/16/2021, The department received a complaint alleging staff has inadequate record keeping for a daycare child, staff is not following a daycare child's medical services plan, staff mishandled a daycare child while in care, and staff spoke inappropriately about a daycare child.

During the investigation, the LPA interviewed all pertinent parties, reviewed children’s files, and reviewed the facilities plan of operation. Interviews with pertinent parties revealed inconsistencies from what was reported and there was a lack of documentation in the child’s file as whether the facility was aware of the child’s medical needs.
CONTINUED on LIC9099-c
** This is an Amended report***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20210216160007
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDRENS LIGHTHOUSE LEARNING CENTER
FACILITY NUMBER: 334842338
VISIT DATE: 04/23/2021
NARRATIVE
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Staff denies mishandling or speaking inappropriately to any child in care. LPA reviewed the facilities Behavior Action Plan. Although staff denies the allegations, there was inconsistencies from interviews conducted and what was reported.

The department has investigated the complaint alleging staff has inadequate record keeping for a daycare child, staff is not following a daycare child's medical services plan, staff mishandled a daycare child while in care, and staff spoke inappropriately about a daycare child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Linda Scott and a copy of this report was left at the facility. No deficiencies were cited..

Notice of Site visit issued.
SUPERVISORS NAME: Dawn Parker
LICENSING EVALUATOR NAME: Otsanya Cameron
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4