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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842338
Report Date: 12/15/2025
Date Signed: 12/15/2025 01:55:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251022111119
FACILITY NAME:CHILDREN'S LIGHTHOUSE LEARNING CENTERFACILITY NUMBER:
334842338
ADMINISTRATOR:LINDA SCOTTFACILITY TYPE:
850
ADDRESS:23656 CLINTON KEITH ROADTELEPHONE:
(951) 600-9395
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:120CENSUS: 0DATE:
12/15/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Michelle RubalcabaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff is yelling at daycare children.
Child sustained unexplained injuries/ marking's.
INVESTIGATION FINDINGS:
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On December 15, 2025, Licensing Program Analyst (LPA) Courtnee Peebles met with Director Michelle Rubalcaba and Owner (OWN) Rachel Lee and met at Riverside Child Care Licensing Office to deliver the findings of a complaint investigation conducted in response to a complaint received by Community Care Licensing (CCL) on October 22, 2025. As part of the investigation process, LPA Peebles conducted staff interviews and reviewed documentation relevant to the allegations.

The complaint alleged that facility staff were yelling at daycare children and that a child sustained unexplained injuries or markings. Regarding the allegation that staff were yelling at children, confidential interviews revealed that staff disciplinary practices focus on getting down to the child’s eye level to explain unsafe behavior and that redirection and separation are generally the most effective methods used. Interviewed staff further disclosed that, while they may raise their voice to gain a child’s attention, such instances are not intended to be harmful or malicious. Regarding the allegation that a child sustained
Unsubstantiated
Estimated Days of Completion: 54
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251022111119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S LIGHTHOUSE LEARNING CENTER
FACILITY NUMBER: 334842338
VISIT DATE: 12/15/2025
NARRATIVE
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sustained unexplained injuries or markings, all staff interviewed stated that when a child is injured at the facility, they inform administration, ensure an incident report is completed, and provide the report to the child’s guardian at the end of the day, with more severe incidents communicated to guardians immediately. On November 21, 2025, LPA Peebles reviewed all incident reports and Procare app correspondence, which aligned consistently with staff statements and did not indicate unexplained injuries, outside documented incidents.

Based on the interviews conducted, records reviewed, and the lack of cooperation from the reporting party, there is insufficient evidence to conclude that either of the alleged incidents is more likely than not to have occurred under the preponderance of the evidence standard used in Community Care Licensing investigations; therefore, the allegations that staff are yelling at daycare children and that a child sustained unexplained injuries/markings are unsubstantiated at this time.

A copy of this report, along with appeal rights and a Notice of Site Visit, was provided to Director Michelle Rubalcaba.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2