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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842704
Report Date: 03/09/2023
Date Signed: 04/26/2023 09:50:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2023 and conducted by Evaluator James Wilkerson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230301142817
FACILITY NAME:CRAYON RANCH CHILD CARE CENTERFACILITY NUMBER:
334842704
ADMINISTRATOR:BRITTNEY MARNELLFACILITY TYPE:
830
ADDRESS:25145 VISTA MURRIETA ROADTELEPHONE:
(951) 677-3303
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:36CENSUS: 6DATE:
03/09/2023
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Sharon DanielTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff does not ensure infants have shaded area on playground.

Staff do not ensure infant playground is safe.

Facility is operating out of ratio.

Staff does not ensure infants are not around hazardous items.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) James Wilkerson and Keely Messerschmidt arrived at this facility to conduct an investigation into the above allegations. LPAs toured the facility and conducted census. LPAs met with Director, Brittney Marnell and discussed the matter(s). There is an allegation that staff do not ensure infants are around hazardous items and that the playground and is not safe. LPA toured the playground and observed a plastic blue boat that has broken sharp jagged edges that could injure a child. There is LIttle Tikes playhouse with a broken label with sharp edges as well. There is an allegation that the facility is operating out of ratio. LPAs entered the courtyard and observed S1 leave the White Room (Infant room) and when LPAs introduced themselves S1 went back into the classroom. Upon entrance into the White Room LPAs observed S2 was alone with six infants while S1 was out of the classroom wanting to use the restroom. There is an allegation that the playground does not have adequate shading. LPAs observed that the only shading available is from trees, however, the shading moves to different locations depending on the time of day. This is an amended report from original report dated 03/09/23
SEE NEXT PAGE.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: James Wilkerson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 10-CC-20230301142817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CRAYON RANCH CHILD CARE CENTER
FACILITY NUMBER: 334842704
VISIT DATE: 03/09/2023
NARRATIVE
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Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility for the next 12 months.

The Notice of Site Visit and Type A Deficiencies from today’s visit must be posted for 30 days. Failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each.

See LIC 9099D for deficiencies cited per Title 22 Regulations.

An exit interview was conducted, appeal rights discussed and provided along with form LIC 9224 (AB633), a Notice of Site Visit and a copy of this report to Ms. Marnell on this date.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: James Wilkerson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 10-CC-20230301142817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CRAYON RANCH CHILD CARE CENTER
FACILITY NUMBER: 334842704
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/10/2023
Section Cited
CCR
101416.5(b)
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Staff-Infant Ratio - (b) There shall be a ratio of one teacher for every four infants in attendance.This requirement was not met as evidence by: S1 leaving the White Room for infants leaving S2 alone with six infants. This poses an immediate risk to the health and safety of the children.
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Director, Ms. Marnell agrees to submit a written statement on how the facility will remain in compliance with ratio as required by Title 22 Regulations.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: James Wilkerson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 10-CC-20230301142817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CRAYON RANCH CHILD CARE CENTER
FACILITY NUMBER: 334842704
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/09/2023
Section Cited
CCR
101238.2(1)
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Outdoor Activity Space - (1) Provide a shaded rest area for the children. This requirement was not met as evidenced by no permanent shade structure on the infant playground. This is a potential risk to the health and safety of children in care.

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Director, Brittney Marnell agrees to obtain a shade structure and submit proof of it to CCL by 04/09/23,
Type B
04/09/2023
Section Cited
CCR
101439(l)
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Infant Care Center Fixtures, Furniture, Equipment and Supplies - This requirement was not met as evidenced by: There is a toy plastic boat with broken jagged edges and a play house with the same. This is a potential risk to the health and safety of children in care.
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Director, Brittney Marnell removed the broken boat during this visit and agrees to remove the broken play house and submit in writing that this has been completed by 04/09/23.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: James Wilkerson
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6