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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843003
Report Date: 12/03/2024
Date Signed: 12/03/2024 08:53:04 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Kelly Gerth
COMPLAINT CONTROL NUMBER: 10-CC-20241112120216
FACILITY NAME:TURNER FAMILY CHILD CAREFACILITY NUMBER:
334843003
ADMINISTRATOR:TURNER, KARLYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(951) 676-2620
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:14CENSUS: 6DATE:
12/03/2024
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Licensee Karly Turner TIME COMPLETED:
09:31 AM
ALLEGATION(S):
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Provider yells at day care children.
Provider engages in verbal altercations with another adult in the presence of day care children.
Provider serves spoiled food.
INVESTIGATION FINDINGS:
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 On November 14, 2024, Licensing Program Analyst (LPA) Kelly Gerth made an unannounced visit to investigate the above 3 allegations. LPA Kelly Gerth met with Licensee, Karly Turner. During the investigation, interviews were conducted with the Licensee, Staff 1 (S1) and 2 Children (C1-C2). LPA also obtained copies of pertinent records that included: LIC 9040 Facility Roster, Pictures, Nutrition Site Review Reports, Purchase Orders and Receipts, Daycare Admission Agreement and Communication Records. On November 15, 2024, and November 18, 2024, LPA obtained additional documents of communication records as evidence.
Regarding the allegation provider engages in verbal altercations with another adult in the presence of day care children, LPA Gerth conducted interviews with S1, C1, C2 and Licensee. The specifics in the complaint state that the alleged verbal altercations occur between the Licensee and spouse. The evidence gathered, observations made, and interviews conducted revealed the Licensee’s spouse works long hours, with a long commute to and from the workplace, and is rarely in the daycare during operating hours. Additionally, during the interviews, the witnesses all denied observing the licensee engaging in verbal altercations during daycare hours.
See Next Page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241112120216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TURNER FAMILY CHILD CARE
FACILITY NUMBER: 334843003
VISIT DATE: 12/03/2024
NARRATIVE
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Based on the interviews conducted, observations and evidence gathered, at this time there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation provider yells at day care children, LPA Gerth interviewed S1, who works varied hours, 5 days per week with the Licensee and reports that at no time has S1 been witness of any children in care being yelled at. In addition, children’s interviews revealed that at no time have they been yelled at. Interviews conducted, evidence gathered, and records reviewed do not support the allegation, therefore the allegation is UNSUBSTANTIATED.
Regarding the allegation provider serves spoiled food. During the visit on November 14, 2024, lunch was being prepared by both the Licensee and S1 and then served while LPA was at the facility. LPA observed all food to be fresh and of good quality. Additionally, the Licensee provided proof that the daycare uses the services of the Child Nutrition Program (CNP) of Southern California, as well as reports from the CNP’s unannounced inspections where representatives review the quality and nutritional value of meals served. LPA Gerth collected copies of the last 3 CNP Site Review Reports, dated November 12, 2024, July 9, 2024, and March 14, 2024. Each report reflected that the food served to children in care was of the nutritional, portion size, quality and freshness deemed appropriate by the CNP representative. LPA also inspected the food used for the daycare children’s meals and all foods were fresh and, stored properly. Licensee also stated that the specific incident of spoiled raspberries referenced in the complaint allegation, was addressed when the fruit was opened the same day and the food was not served, Licensee provided documented proof of the June 18, 2024, communication that occurred between the Licensee and the delivery service and the request for refund/return of the spoiled fruit. Based on the interviews conducted, observations and evidence gathered, LPA did not find a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
A copy of this report, appeal rights and Notice of Site Visit were provided to Licensee Karly Turner and was reminded that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelly Gerth
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2