<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843572
Report Date: 08/22/2024
Date Signed: 08/22/2024 03:33:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2024 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240524143147
FACILITY NAME:ORTEGA TRAIL YOUTH CENTERS, INCFACILITY NUMBER:
334843572
ADMINISTRATOR:KATHY EVERHARTFACILITY TYPE:
840
ADDRESS:23151 PALOMAR STREETTELEPHONE:
(951) 678-5240
CITY:WILDOMARSTATE: CAZIP CODE:
92595
CAPACITY:30CENSUS: 23DATE:
08/22/2024
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Kathy EverhartTIME COMPLETED:
03:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff providing care to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 22, 2024, at 3:03 p.m., Licensing Program Analysts (LPAs) Cindy Hamilton and Brian Morris met with Director Kathy Everhart to deliver the findings for the above stated allegation.  During the investigation, LPA Hamilton conducted interviews with two staff and reporting party.  LPA Hamilton conducted a health and safety inspection of the CCC on June 3, 2024 and June 26, 2024.  LPA obtained and reviewed pertinent documentation.

On May 24, 2024, Community Care Licensing (CCL) received information stating that unqualified staff providing care to day care children. It was alleged that CCC had staff who did not have ECE units and should not be working there. Per records reviews conducted by LPA Hamilton on June 3rd and June 26, 2024, both file reviews revealed that two staff, did not have the required units and/or other qualifications for the position in which they were hired for. During the course of this investigation LPA conducted interviews with Director who stated she would be obtaining the training information for the staff from the school Sycamore Academy, which would qualify them for the positions; however, the documentation was
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240524143147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ORTEGA TRAIL YOUTH CENTERS, INC
FACILITY NUMBER: 334843572
VISIT DATE: 08/22/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
not obtained. It was also observed on June 26, 2024, that a staff was alone with 13 children without the required certifications and documentation required by Title 22 and they are not qualified to supervise children on their own.

Based on confidential interviews the preponderance of evidence has been met and the allegation that unqualified staff providing care to day care children is substantiated. The facility is being cited for Title 22, Section 101516.2 School-Age Child Care Center Teacher Qualifications and Duties which poses a potential health and safety risk to children in care.

An exit interview was conducted, this report, appeal rights and Notice of Site Visit was explained and provided to Director. Director was reminded that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240524143147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ORTEGA TRAIL YOUTH CENTERS, INC
FACILITY NUMBER: 334843572
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/23/2024
Section Cited
CCR
101516.2(b)
1
2
3
4
5
6
7
101516.2(b) As an alternative educational prerequisite, a school-age child care teacher may,...Health and Safety Code Section 1597.21, substitute 20 training hours...of education in Section 101216.1. Units and training hours may be combined to meet the total educational requirement (12 units or 240 training hours, or any combination thereof). This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director will provide copies of the certificates for substitution training hours to LPA on or before the POC due date via email.
8
9
10
11
12
13
14
Based on records review S2 and S3 did not have certificates for the trainings to substitute units or, Early Childhood Education or Child Development units. Director had a letter from Sycamore Academy stating S2 and S3 had completed the substitute trainings.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3