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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843786
Report Date: 09/22/2025
Date Signed: 09/22/2025 02:17:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250814103416
FACILITY NAME:CORONA-NORCO FAMILY YMCA YOUTH CENTER AT JURUPAFACILITY NUMBER:
334843786
ADMINISTRATOR:ANITA JONESFACILITY TYPE:
830
ADDRESS:9254 GALENA STREETTELEPHONE:
(951) 736-9622
CITY:JURUPA VALLEYSTATE: CAZIP CODE:
92509
CAPACITY:14CENSUS: 8DATE:
09/22/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Teresa GarciaTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Neglect/Lack of Supervision - Facility staff left daycare infant unattended
Reporting Requirements - Licensee did not properly report incident involving infant
INVESTIGATION FINDINGS:
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On 09/22/2025 at 9:15 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Site Supervisor Teresa Garcia for the purpose of an unannounced complaint visit to deliver the findings regarding the above allegations. LPA observed four staff supervising eight children.

It was alleged that facility staff left a daycare infant unattended. It was also alleged that Licensee did not properly report an incident involving an infant. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250814103416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CORONA-NORCO FAMILY YMCA YOUTH CENTER AT JURUPA
FACILITY NUMBER: 334843786
VISIT DATE: 09/22/2025
NARRATIVE
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Continued from LIC 9099 (Page 2)

During a previous visit and today’s visit, LPA observed appropriate ratios were maintained by staff. LPA observed staff stationed in different areas of the classroom ensuring adequate supervision. Interviews conducted disclosed staff also station in different areas of the outdoor play area to ensure adequate supervision. There were no disclosures made regarding children in care being left unattended. Information obtained indicated staff communicate any injuries and incidents involving children in care with parents and management. It was revealed parents are notified of any injuries their children sustained while in care via telephone, through an incident report, or at pick up. Interviews did not disclose consistent statements regarding documentation of other various incidents that could occur, such as suspected child abuse, a child wandering away from the facility, or a child left unattended. It is determined there was not sufficient information evident to support the above allegations.

Based on observations made at the facility and information obtained during interviews, it is determined that the allegations could not be substantiated or dismissed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the site supervisor, Teresa Garcia. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2