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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334843983
Report Date: 10/10/2023
Date Signed: 10/10/2023 09:47:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2023 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230810150838
FACILITY NAME:STEPPING STONES PRESCHOOL AND CHILD CARE LLCFACILITY NUMBER:
334843983
ADMINISTRATOR:DESI ANDREWSFACILITY TYPE:
850
ADDRESS:16527 LAKESHORE DRIVETELEPHONE:
(951) 674-5520
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92530
CAPACITY:85CENSUS: 25DATE:
10/10/2023
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Desiree AndrewsTIME COMPLETED:
09:57 AM
ALLEGATION(S):
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Day care children sustained injuries due to staff neglect.
Staff screams at day care children.
Staff did not notify day care children’s parents of illness.
INVESTIGATION FINDINGS:
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On October 09, 2023, at 9:04 AM, Licensing Program Analyst (LPA) Anastasia Flores, met with Facility Director, Desiree Andrews for the purpose of delivering the finding of the above stated violations. On August 15, 2023, at 3:09 PM, LPA conducted a health and safety inspection, and no immediate concerns were observed. Copies of child roster, staff roster, facility schedule, and staff dress code were obtained. LPA conducted interviews with five out of five staff.

On August 10, 2023, this agency received allegations that day care children sustained injuries due to staff neglect, staff screams at day care children, and staff did not notify day care children’s parents of illness. Confidential interviews disclosed that children on more than one occasion, child #1 (C1) only name provided, were injured at the day care due to staff always on their phones and lack of supervision. Confidential interviews disclosed that C1received multiple injuries on one day at the day care and no specifics were given to parents at time of pick-up. Interview with facility director, denied allegation that children are injured due to lack of supervision, and staff are not allowed to be on their phones while at work.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230810150838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: STEPPING STONES PRESCHOOL AND CHILD CARE LLC
FACILITY NUMBER: 334843983
VISIT DATE: 10/10/2023
NARRATIVE
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It was reported that staff have been heard yelling at the children. Confidential interviews disclosed that S2 does talk in a loud tone, but has not been heard screaming at the children. Other confidential interviews disclosed that staff #2 would scream at the children resulting in children being afraid to return to S2’s classroom. Other confidential interviews revealed that S2 does talk in a loud tone but has not been heard screaming at children in care. Confidential interviews disclosed that the Director allowed a child, no specifics given, a child to stay at school with a fever resulting and staff getting sick a few days later. Interview with director denied allegation, stating the parents are called immediately to pick up their children when they are sick. Other confidential interviews revealed that when children are sick the parents are called to pick up their children.

Based on interviews and lack of corroborating evidence from the reporting party, although the allegations that day care children sustained injuries due to staff neglect, staff screams at day care children and staff did not notify day care children’s parents of illness may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.
An exit interview was conducted, appeal rights discussed and was handed to Facility Director, Desiree Andrews.

A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2