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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844579
Report Date: 03/19/2025
Date Signed: 03/19/2025 05:59:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250221114810
FACILITY NAME:MONTY'S MONTESSORI ACADEMY OF CALIMESAFACILITY NUMBER:
334844579
ADMINISTRATOR:LISA GILFILLANFACILITY TYPE:
850
ADDRESS:9580 CALIMESA BOULEVARDTELEPHONE:
(909) 795-2472
CITY:CALIMESASTATE: CAZIP CODE:
92320
CAPACITY:64CENSUS: 40DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
08:26 AM
MET WITH:Jennifer McClintock, Assistant Director and Jaimie Martinez, Lead TeacherTIME COMPLETED:
06:10 PM
ALLEGATION(S):
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Child was isolated for illness in bathroom (Personal Rights)
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analysts (LPAs) Raymond Moorehead and Perla Ordones arrived at the facility to conclude a complaint investigation which was initiated on 02/27/2025. LPAs met with Assistant Director Jennifer McClintock and Facility Representative Jaimie Martinez, toured the facility, took census, and discussed the following.

During the course of the investigation, LPAs conducted interviews with pertinent parties, made observations, and collected documentation.

It was alleged that the child was isolated for a illness in bathroom.

Please see LIC9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20250221114810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MONTY'S MONTESSORI ACADEMY OF CALIMESA
FACILITY NUMBER: 334844579
VISIT DATE: 03/19/2025
NARRATIVE
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It was reported, on or about February of 2025, that a child was isolated for illness in the bathroom. LPAs conducted interviews with pertinent parties who stated that subject child was showing a symptom of illness. As a result, the subject child was isolated in the isolation bathroom. Pertinent parties stated that the isolation areas are the front office and the isolation restroom. It was also stated that the child's parent/authorized representative was called to pick up their child, but did not arrive until about 2.5 hours later. Pertinent interviews disclosed that the facility's policy requires parents/authorized representatives to pick up their child within 45 minutes of being notified by the facility in the event a child is showing signs of illness. It was also revealed that the subject child was reported to be in the isolation bathroom with a teacher for approximately 1 hour and 30 minutes. Pertinent parties stated that the child was then taken to the front office for lunch time and because the child began to get "ansty". Some pertinent parties stated that symptoms, such as the ones displayed by the subject chid, do not require children to be isolated in the isolation restroom but instead the front office

Based on interviews of pertinent individuals that were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

See LIC9099-D for cited deficiency.

Please note that LPAs left the facility around 11:55 AM and returned at 02:12 PM.

A notice of site visit was given and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Assistant Director Jennifer McClintock and Facility Representative Jaimie Martinez.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250221114810

FACILITY NAME:MONTY'S MONTESSORI ACADEMY OF CALIMESAFACILITY NUMBER:
334844579
ADMINISTRATOR:LISA GILFILLANFACILITY TYPE:
850
ADDRESS:9580 CALIMESA BOULEVARDTELEPHONE:
(909) 795-2472
CITY:CALIMESASTATE: CAZIP CODE:
92320
CAPACITY:66CENSUS: 40DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
08:26 AM
MET WITH:Jennifer McClintock, Assistant Director and Jaimie Hernandez, Lead TeacherTIME COMPLETED:
06:10 PM
ALLEGATION(S):
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Facility is operating out of ratio (Ratio)
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analysts (LPAs) Raymond Moorehead and Perla Ordones arrived at the facility to conclude a complaint investigation which was initiated on 02/27/2025. LPAs met with Assistant Director Jennifer McClintock and Facility Representative Jaimie Martinez, toured the facility, took census, and discussed the following.

During the course of the investigation, LPAs conducted interviews with pertinent parties, made observations, and collected documentation.

It was alleged that facility is operating out of ratio.

Please see LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 09-CC-20250221114810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MONTY'S MONTESSORI ACADEMY OF CALIMESA
FACILITY NUMBER: 334844579
VISIT DATE: 03/19/2025
NARRATIVE
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It was reported, on or about February of 2025, that the facility was operating out of ratio. Pertinent interviews stated that the facility has not been operating out of ratio. LPAs made observations and took a census during every visit throughout the course of the investigation and did not find the facility to be out of ratio. During the course of the investigation, LPAs reviewed teacher qualifications in order to ensure that they all fit into the ratio.

Staff interviews are aware of the ratio and all denied the allegation of operating out of ratio.

Throughout the course of the investigation, the Department received conflicting statements regarding the allegation of operating out of ratio. Additionally, LPAs were unable to obtain documentation regarding facility being within ratio.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted, review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegation may have happened, or is valid, there is not a preponderance of the evidence to prove the allegation occurred.

Please note that LPAs left the facility around 11:55 AM and returned at 02:12 PM.

A notice of site visit was given and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Assistant Director Jennifer McClintock and Facility Representative Jaimie Martinez.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 09-CC-20250221114810
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MONTY'S MONTESSORI ACADEMY OF CALIMESA
FACILITY NUMBER: 334844579
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2025
Section Cited
CCR
101223(a)(2)
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(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement is not met as evidenced by:
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Licensee agrees to submit an updated policy on isolation areas to be utilized for sick children depending on symptoms, conduct an in-service training on the updated policy, as well as submit agenda and sign in/out sheet for in-service training.
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Based on interview and record review, it was determined that a child was kept in the isolation bathroom rather than the main isolation area for approximately 1.5 hours despite the child's symptoms not needing restroom amenities to treat which poses a potential personal rights risk to children.
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Licensee agrees to submit proof of Plan of Correction (POC) to Community Care Licensing (CCL) by the end of the business day on the POC due date of 03/26/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7