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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334844665
Report Date: 02/29/2024
Date Signed: 02/29/2024 07:27:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2024 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240226153923
FACILITY NAME:PLANOS FAMILY CHILD CAREFACILITY NUMBER:
334844665
ADMINISTRATOR:PLANOS, JEILYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 565-6492
CITY:PALM DESERTSTATE: CAZIP CODE:
92211
CAPACITY:14CENSUS: 5DATE:
02/29/2024
UNANNOUNCEDTIME BEGAN:
02:25 PM
MET WITH:Jeilyn PlanosTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Licensee is denying an authorized representative access to the home
INVESTIGATION FINDINGS:
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On February, 29 2024, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced complaint inspection at Planos Family Child care home and met with Licensee, Jeilyn Planos. The purpose of the inspection was to initiate an investigation and to deliver the findings on the above stated allegation. During this inspection, LPA's toured facility, took census, interviewed licensee (LIC) and assistant (A1). In addition, LPA's collected copies of pertinent facility documents.
On 02/26/2024, Community Care Licensing (CCL) received information licensee (LIC) is denying an authorized representative access to the home. Interviews conducted corroborated the allegation that licensee had denied access to authorized representative of child in care, on at least one occasion in February 2024.
Based on interviews and records review, the preponderance of evidence standard has been met, and the allegation the licensee (LIC) is denying an authorized representative access to the home, is substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 02/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240226153923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PLANOS FAMILY CHILD CARE
FACILITY NUMBER: 334844665
VISIT DATE: 02/29/2024
NARRATIVE
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The facility is being cited under Health and Safety Code, Section 1596.857 (a) Rights of parent or guardian to inspect facility without advance notice. See deficiency report for citation cited.
An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights was provided to Licensee Jeilyn Planos. A Notice of Site Visit was issued and posted.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 02/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240226153923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: PLANOS FAMILY CHILD CARE
FACILITY NUMBER: 334844665
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/29/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/08/2024
Section Cited
HSC
1596.857(a)
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1596.857 (a) Rights of parent or guardian to inspect facility without advance notice...... parent or guardian ...has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility.
This requirement was not met as evidenced by:

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Licensee states will submit a written statement acknowledging she is aware of the parents/authorized representative right to enter the home during child care hours without advance notice. Will submit by due date 03/08/2024.
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Based interviews and records, the licensee denied access to inspect the facility to an authorized representative of a child in care on at least one occasion. This poses a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 02/29/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/29/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3