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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845029
Report Date: 10/16/2024
Date Signed: 10/16/2024 10:04:37 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Perla Ordones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240812101600
FACILITY NAME:FELIX FAMILY CHILD CAREFACILITY NUMBER:
334845029
ADMINISTRATOR:HERENDIDA FELIXFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 993-1853
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:14CENSUS: 8DATE:
10/16/2024
UNANNOUNCEDTIME BEGAN:
09:38 AM
MET WITH:Licensee Herendida FelixTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Licensee did not provide adequate supervision resulting in a child being bit multiple times
INVESTIGATION FINDINGS:
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On this date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to conclude a complaint investigation which was initiated on 08/15/2024. LPA met with Licensee Herendida Felix, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, Licensee did not provide adequate supervision resulting in a child being bit multiple times.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20240812101600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334845029
VISIT DATE: 10/16/2024
NARRATIVE
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It was reported, on or about 08/08/2024, that a day-care child was bit three times on the back of the neck, left hand, and lower back. LPA conducted interviews with pertinent parties who confirmed a day-care child was bit multiple times on the same day. Pertinent parties stated that the children who bit the day-care child had a previous history of biting other children. Additionally, pertinent parties who were present at the time of the incident had differing accounts of where the bite marks came from. One pertinent party stated that the day-care child was only bit twice by one child and admitted to only having noticed the second bite when it was brought to their attention by another person. Another pertinent party stated that the day-care child was bit by two separate children at three separate times on the same day. The pertinent party stated that they had witnessed two of the three incidents. Both pertinent parties stated that they were present at the time of the incidents but that they were attending to other things at the time such as supervising other children or attending to other tasks. Additionally, none of the pertinent parties witnessed the third bite when it happened. The Licensee was interviewed and admitted to not being present when the day-care child was bit. LPA reviewed photos that were submitted to the department which depicted the bite marks that broke skin.

Based on LPA observation of photos, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

See LIC809-D for cited deficiencies.

LPA Perla Ordones informed licensee Herendida Felix that this report dated 10/16/2024 document(s) one Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Perla Ordones informed the licensee Herendida Felix to provide a copy of this licensing report dated 10/16/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 09-CC-20240812101600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334845029
VISIT DATE: 10/16/2024
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Herendida Felix.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20240812101600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FELIX FAMILY CHILD CARE
FACILITY NUMBER: 334845029
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/17/2024
Section Cited
CCR
102417(a)
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(a) The licensee... shall ensure that children in care are supervised at all times...

This requirement is not met as evidenced by:
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Licensee agrees to submit a written plan of action on how compliance will be maintained with the cited regulation. Licensee agrees to submit proof of the Plan of Correction (POC) to Community Care Licensing (CCL) by the end of the business day on the POC due date of 10/17/2024.
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Based on interview and record review, the licensee did not comply with the section cited above as employees demonstrated lack of supervision which resulted in a daycare child being bit on their arm, neck, and back which posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4