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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845058
Report Date: 11/26/2024
Date Signed: 11/26/2024 03:52:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240916130759
FACILITY NAME:HARUN FAMILY CHILD CAREFACILITY NUMBER:
334845058
ADMINISTRATOR:HARUN,MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 215-2249
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 6DATE:
11/26/2024
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Maria HarunTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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-Licensee is not present in the home 80% of the day
-Licensee is operating out of ratio
-Licensee is not keeping home clean, neat, and orderly
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA met with Maria Harun, Licensee, who was informed of the decision rendered.

On 09/16/24, Community Care Licensing (CCLD) received a complaint alleging that the licensee is not present in the home 80% of the day, operating out of ratio and is not keeping home clean, neat and orderly.

Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240916130759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HARUN FAMILY CHILD CARE
FACILITY NUMBER: 334845058
VISIT DATE: 11/26/2024
NARRATIVE
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Regarding the allegation that Licensee is not present in the home 80% of the day, LPA Waters conducted confidential interviews and facility inspection. During the initial inspection on 09/25/24, LPA Waters observed the licensee to be present at the facility, although the licensee spent several minutes at a time in “off-limit” areas. Licensee also stated she had a therapy appointment at the time of LPA’s arrival and rescheduled to remain at the facility during the inspection. Per interviews conducted, LPA confirmed that the Licensee would periodically leave the facility but could not determine the amount of time she was absent from the facility while she was off site. Further interviews revealed that when the Licensee was present in the facility, she would spend a lot of time in other rooms, specifically “off-limits” areas but was unable to determine the amount of time.

Regarding the allegation that Licensee is operating out of ratio, LPA Waters observed 2 staff with 9 children outside while licensee remained inside and in “off-limit” areas the majority of the time LPA was present. During record review, LPA verified that licensee has two employed assistants, currently working from approximately 7:30am-1pm, Monday thru Friday, and an adult child that resides in the facility that is a qualified assistant as well. During course of investigation, LPA did not observe the daycare operating out of ratio.

Regarding the allegation that licensee is not keeping the home clean, neat and orderly, specifically in regard to trash buildup and not washing the bottles used by the children, LPA Waters conducted a facility inspection and interviews with staff. LPA Waters observed a staff member emptying the only trash can for the child care area, located outside in the patio area. LPA also observed labeled water bottles in a plastic bin in the outside area, in clean condition. During the visit, Licensee was observed cleaning daycare room 2 for more than 30 minutes. LPA did not observe any evidence that home was not clean or untidy.

Based on facility inspection, confidential interviews and record review, LPA Waters could not corroborate the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.
A Notice of Site visit was given, and Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240916130759

FACILITY NAME:HARUN FAMILY CHILD CAREFACILITY NUMBER:
334845058
ADMINISTRATOR:HARUN,MARIAFACILITY TYPE:
810
ADDRESS:30573 HAWKSCREST RDTELEPHONE:
(760) 215-2249
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 6DATE:
11/26/2024
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Maria HarunTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
-Licensee violated the personal rights of children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA met with Maria Harun, Licensee, who was informed of the decision rendered.

On 09/16/24, Community Care Licensing (CCLD) received a complaint alleging that the licensee violated the personal rights of the children in care, specifically children being exposed to high heat conditions for extended periods of time, roughly handling children, and withholding care and comfort.

Regarding the allegation related to children being exposed to high heat conditions for extended periods of time, LPA Waters conducted facility inspection, interviews, and record review. Interviews revealed that the majority of the childcare takes place outside in a concrete front gated patio area from 8:30am-12:30pm. The patio area has a cover which allows for approximately 40-50% of coverage. Cont. on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240916130759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HARUN FAMILY CHILD CARE
FACILITY NUMBER: 334845058
VISIT DATE: 11/26/2024
NARRATIVE
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During record review for the month of September 2024, 8 out of the 20 days of operation were 98 degrees or higher, while the other days the temperature fluctuated around 85 and 90 degrees. While LPA was present on 09/25/24 starting at 9:11am, children in care came inside for a total of 25 minutes prior to nap time at approximately 12:45pm. LPA confirmed that the temperature before the children came into the house was 87.4 degrees.

Regarding the allegation of withholding care and comfort to children in care, LPA Waters observed an infant (C1) crying upon arrival in a playpen in a childcare room absent of children or staff. LPA observed licensee speak to C1, saying “you’re fine” and “no more crying”. Licensee had staff take C1 outside with the other children. C1 was placed on concrete patio outside and proceeded to cry for approximately 70% of the time LPA was present until C1 was picked up at approximately 1:00pm. LPA observed staff (S1) hold C1 once while outside for approximately 3-5 minutes and feed C1 a bottle in S1’s arms. LPA Waters also observed C1 being placed in the playpen approximately 4 times and when LPA questioned the Licensee, she stated that she was “working with the parents” and told them that they could not hold C1 the whole day so C1 was placed in the playpen often, and it was not intended for C1 to sleep. In addition, LPA Waters observed only two items in the facility that were appropriate for children under 12 months of age and did not have any other toys and/or equipment for the infant.

Based on facility inspection, confidential interviews and record review, the preponderance of evidence has been met and the allegation that the licensee violated the personal rights of children in care is SUBSTANTIATED. California Code of Regulations, Title 22, Section 102423(a)(1) and Section 102423(a)(2), are being cited on the attached LIC 9099D. See LIC 9099D for details.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240916130759
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: HARUN FAMILY CHILD CARE
FACILITY NUMBER: 334845058
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/06/2024
Section Cited
CCR
102423(a)(1)
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102423(a) Personal Rights Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee...These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons.
This requirement has not been met as evidenced by:
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Licensee will submit a signed written statement of understanding regarding the Personal RIghts regulation CCR 102423 to LPA via email by 12/06/24.
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Based on observation, record review and interviews, the licensee did not ensure C1 was treated with diginity in their personal relationship with staff, therefore this posed a health and safety risk to the persons in care.
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Request Denied
Type B
12/06/2024
Section Cited
CCR
102423(a)(2)
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102423(a) Personal Rights Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee...These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement was not met as evidenced by:
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Licensee will provide LPA with a plan of operation for inclement weather, including temperatures over 90 degrees and under 65 degrees and in the event of rain or other environmental issues that would not allow for childcare to be conducted outdoors for the majority of the day. Licensee will provide this via email to the LPA by 12/06/24.
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Based on observation, record review and interviews, the licensee did not ensure children in care were in a safe and healthful environment, therefore this posed a health and safety risk to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5