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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 07/06/2022
Date Signed: 07/06/2022 09:54:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2022 and conducted by Evaluator Nasha King
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20220427082835
FACILITY NAME:WOLFF WATERFACILITY NUMBER:
334845437
ADMINISTRATOR:ARIS FAUSTOFACILITY TYPE:
850
ADDRESS:47795 DUNE PALMS ROADTELEPHONE:
(916) 690-4260
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:43CENSUS: 14DATE:
07/06/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Maria Hernandez-Site SupervisorTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Personal Rights-Staff yelled at child in care.
INVESTIGATION FINDINGS:
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On the above date and time listed, Licensing Program Analyst (LPA) Nasha King arrived at the facility for the purpose of delivering the complaint findings into the above-referenced allegation. LPA met with the Site Supervisor, Maria Hernandez. LPA toured the facility, conducted census, and discussed with Ms. Hernandez the conclusion of the complaint investigation.

On April 27, 2022, Community Care Licensing (CCL) received a complaint, alleging that staff yelled at child in care. An initial 10-day visit was conducted on May 04, 2022, by LPA King, and LPA conducted a tour of the facility and observed no immediate safety hazards or concerns. During this visit, LPA conducted interviews with two staff members, reviewed and obtained copies of facility records, and the investigation was extended
at that time.

See LIC 9099C (pg. 2) for a continuation of this report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20220427082835
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
VISIT DATE: 07/06/2022
NARRATIVE
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Regarding the allegation staff yelled at child in care, it was alleged that a staff member yelled at a child in care. Confidential interviews with facility staff revealed conflicting information, whereas some staff members denied the allegation and other staff could not corroborate the allegation. Additionally, interviews conducted with children could not corroborate this allegation with a preponderance of evidence. Lastly, during LPA’s visits to the facility on May 04, 2022, and June 13, 2022, LPA King did not hear and/or observe any teachers and/or staff members yelling or screaming at any of the children in care. Confidential interviews did disclose however, that there is a staff member that does project their voice at times to get the children’s attention, but the projection of their voice is not yelling at anyone intentionally or in a mean/angry tone.

Based on the information obtained during this investigation, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Site Supervisor, Maria Hernandez, and a copy was provided.

Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Nasha King
LICENSING EVALUATOR SIGNATURE:

DATE: 07/06/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/06/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4