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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845437
Report Date: 04/09/2026
Date Signed: 04/16/2026 03:59:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260323093216
FACILITY NAME:WOLFF WATERFACILITY NUMBER:
334845437
ADMINISTRATOR:MARGIE SANCHEZFACILITY TYPE:
850
ADDRESS:47795 DUNE PALMS ROADTELEPHONE:
(760) 771-3096
CITY:LA QUINTASTATE: CAZIP CODE:
92253
CAPACITY:43CENSUS: 29DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
01:56 PM
MET WITH:Site Supervisor Maria Munoz De EstevesTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff left daycare child in bathroom with door closed and lights off.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Site Supervisor Maria Munoz De Esteves and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff and reviewed and obtained copies of facility documentation.

It was alleged that staff left daycare child in the bathroom with the door closed and lights off. 4 of 5 staff interviews revealed they witnessed on 03/19/2026, Child One (C1) was having a behavioral episode, and due to this, Staff One (S1) walked C1 over to the bathroom and placed C1 inside with the lower “pony door” closed and light turned off.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20260323093216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
VISIT DATE: 04/09/2026
NARRATIVE
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5 of 5 staff interviewed stated that all staff know that C1 is afraid of the restroom with the lights off. Record review of C1’s Individualized Support Plan did not reveal any correlation of this type of remedy for C1’s behaviors.

Thus, this allegation was Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, and a copy of this report was provided along with a copies of the LIC811 (confidential names list), LIC9099-D and Appeal Rights were provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20260323093216
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WOLFF WATER
FACILITY NUMBER: 334845437
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/23/2026
Section Cited
CCR
101223(a)
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Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.This requirement was not being met as evidenced by:
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Licensee states they will conduct in-service training involving personal rights of children in care and provide proof of such to LPA by POC date.
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Based on interviews conducted, and staff admission, C1 was placed inside a restroom with the door closed while having a behavioral episode. This is a potential personal rights violation to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3