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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846084
Report Date: 02/21/2025
Date Signed: 02/21/2025 03:22:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2025 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250107092513
FACILITY NAME:EVERBROOK ACADEMYFACILITY NUMBER:
334846084
ADMINISTRATOR:TAMMIE RENFROFACILITY TYPE:
840
ADDRESS:14276 SCHLEISMAN ROADTELEPHONE:
(951) 272-8700
CITY:EASTVALESTATE: CAZIP CODE:
92880
CAPACITY:24CENSUS: 7DATE:
02/21/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Tammie Renfro, DirectorTIME COMPLETED:
03:32 PM
ALLEGATION(S):
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Staff did not intervene in physical altercation between daycare children resulting in child sustaining injury(ries)

Staff not providing a safe environment for children in care
INVESTIGATION FINDINGS:
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On February 21, 2025 Licensing Program Analysts (LPA) Elyse Jones arrived at the facility to deliver findings. LPA conducted a tour of the facility and took census. During the investigation, the LPA conducted interviews.

On August 28, 2024, a complaint was received alleging Staff did not intervene in physical altercation between daycare children resulting in child sustaining injury(ries) and Staff not providing a safe environment for children in care. It was noted, two children got into an altercation which resulted in a child’s hair being pulled out and children were not properly supervised. During interviews with pertinent parties it was disclosed two children got into an altercation. Child #1 took the shoe of Child #2, Child #2 punched, scratched, and attempted to bite Child #1. In response, Child #1 grabbed Child #2 hair and pulled it out. Pertinent parties confirmed there was staff present and the incident was observed, however, the altercation was over by the time staff got to the children. LPA was unable to determine if there was sufficient time for the staff to intervene in the physical altercation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250107092513
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EVERBROOK ACADEMY
FACILITY NUMBER: 334846084
VISIT DATE: 02/21/2025
NARRATIVE
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This agency has investigated the complaint regarding the above allegations. Based on the information disclosed in the interviews the Department is unable to determine whether the staff did or did not have time to intervene in the physical altercation. The Department is also unable to determine whether the Staff are or are not providing a safe environment, therefore, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Tammie Renfro, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2