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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846181
Report Date: 07/24/2025
Date Signed: 07/24/2025 04:30:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250428093017
FACILITY NAME:NORCO MONTESSORI ACADEMYFACILITY NUMBER:
334846181
ADMINISTRATOR:CHRISTI PADILLAFACILITY TYPE:
850
ADDRESS:2200 HAMNER AVE, SUITE 110TELEPHONE:
(951) 279-3454
CITY:NORCOSTATE: CAZIP CODE:
92860
CAPACITY:62CENSUS: 50DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
04:09 PM
MET WITH:Director Christi PadillaTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Day care child’s finger was severed due to lack of supervision
INVESTIGATION FINDINGS:
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On the above date and time Licensing Program Analyst (LPAs) Susan Brewer and Laura Mejorado, arrived for the purpose of conclude a complaint investigation into the above allegation and to deliver findings. The complaint alleging a personal rights violation was initiated on 05/02/2025 by Community Care Licensing Investigations Branch (IB), Investigator Jesus Gonzalez. The LPAs were greeted and granted entry into the facility. The LPAs conducted a census of 50 in care. LPAs observed the facility to be in ratio with staff.

The LPAs met with Director Christi Padilla. It was alleged that a on 04/25/2025 a day care child’s finger was severed due to lack of supervision. During the course of the investigation, Investigator J. Gonzalez conducted interviews and obtained information from all relevant individuals pertinent to the investigation.

The investigation conducted by Investigator J. Gonzalez, revealed the following: Pertinent parties present at the time of the incident and interviewed by J. Gonzalez, denied the allegation that a subject child was injured due to lack of supervision.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250428093017
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: NORCO MONTESSORI ACADEMY
FACILITY NUMBER: 334846181
VISIT DATE: 07/24/2025
NARRATIVE
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 J. Gonzales attempted to interview other potential witnesses present during the incident and was unable to obtain statements to corroborate the allegation, due to the age range of children and general speech development being minimal and nonverbal. There was no video footage of the incident. Additional records reveiwed by the IB investigator, did not indicate a subject child's injury was a result of neglect or lack of care and supervision.

The investigation did not provide sufficient evidence to substantiate the allegation of Neglect/Lack of Care and Supervision. Based on the investigation, conflicting information gathered in interviews, record review and observation, the allegation was determined by IB Investigator J. Gonzalez to be Unsubstantiated.

Although the allegation that a day care child’s finger was severed due to lack of supervision may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued on today's date.

No Civil Penalties were issued on today's date.

An exit interview was conducted with the director Christi Padilla, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2