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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846214
Report Date: 12/17/2024
Date Signed: 12/17/2024 11:27:21 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Aman Lama
COMPLAINT CONTROL NUMBER: 09-CC-20241119142642
FACILITY NAME:GUERRERO LOPEZ & GUERRERO RUELAS FAMILY CHILD CAREFACILITY NUMBER:
334846214
ADMINISTRATOR:ALEJANDRA GUERRERO LOPEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 984-2963
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 4DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:43 AM
MET WITH:Alejandra Guerrero Lopez, licenseeTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee does not reside in day care home
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analysts (LPAs) Aman Lama and Samuel Lopez arrived at the facility to conclude an investigation regarding the above complaint received on 11/19/2024.

LPAs were given access to the facility by the licensee, Alejandra Guerrero Lopez. LPAs discussed the purpose of today’s inspection, took census, and toured the facility's on and off limit areas, for the purpose of this investigation. LPAs met with the licensee to further discuss the complaint allegation and deliver findings.

During the investigation inspection conducted at the facility on 11/22/2024, LPA gathered information and interviewed pertinent parties. It was alleged that licensee does not reside in day care home.
The following information was collected during the investigation:

SEE 9099C........
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20241119142642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: GUERRERO LOPEZ & GUERRERO RUELAS FAMILY CHILD CARE
FACILITY NUMBER: 334846214
VISIT DATE: 12/17/2024
NARRATIVE
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It was alleged the licensee does not reside in the day care home. Reportedly, licensee is no longer living in the licensed home, and they commute from their new address to the licensed home.

During interviews with pertinent parties and by licensees’ own admission, licensees did buy a new home in a different location. Although another home was bought with interest in opening a day care, licensee stated she does not run a daycare out of the new home, nor does she reside in their new home. However, during a tour of the off-limit areas of the home, LPAs observed a walk-in closet with some female clothes hung in it, but no males clothing or shoes were found. Additionally, there was a cardboard box in the closet as well. Through the tour of the home, LPA observed items belonging to each family member living in the home. However, LPA did not observe any clothing or shoe items for co-licensee, Ricardo Guerrero Ruelas.

It was later disclosed the co-licensee, Ricardo Guerrero Ruelas, moved his belongings, including clothing to the new home in mid-October, 2024. Co-licensee also admitted that he only helps out with the daycare when licensee, Alejandra has more than 8 children, but when she's within ratio, he does not help out. Co-licensee admitted to being outside the home, running errands or at their new residence. Additionally, co-licensee admitted that he comes to the home to pick up children and drop children off to school in the morning and then pick them up in the afternoons and drop them off at the home. Both, licensee and co-licensee stated that co-licensee goes to their other residence anywhere from 1-2 to 4-5 hours in the day. Licensee stated that it takes approximately 25-30 minutes or more to travel, depending on traffic, to the other residence, one way.

Per Title 22 Regulations, Operations of a Family Child Care Home (FCCH), anyone who is a licensee is required to be in the home 80% of the time and may temporarily be absent no more than 20%of the hours of operation. Co-licensee has admitted to being outside the home for more than 20% of the time. Therefore, based on LPA’s observations, licensees’ own admission(s), & interviews with pertinent parties, the preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are being cited on the attached LIC9099D.

See LIC809D for cited deficiencies. An exit interview was conducted and report was reviewed with Licensee, Alejandra Guerrero Lopez.

A Notice of Site visit was also printed during today’s inspection. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20241119142642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GUERRERO LOPEZ & GUERRERO RUELAS FAMILY CHILD CARE
FACILITY NUMBER: 334846214
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/27/2024
Section Cited
CCR
102417(a)
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(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.
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During todays visit, licensee submitted an upated LIC279 to LPAs. Licenee agrees to submit a written statement from co-licensee, removing himself as the co-licensee, as requested by both, licensee and co-licensee. This is due to licensing no later than the POC due date.
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Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This was not met as evidenced by: bases on licensee an co-licensees own admission(s), co-licensee is not present in the daycare home for 80% of the operating hours. This poses/posed
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a potential health and safety risk to persons in care.
Type B
12/27/2024
Section Cited
CCR
102416.2(a)(2)
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(a) The licensee shall report the following information the Department by telephone or fax within the Department's next business day and during normal working hours (8am to 5pm). (2) Any change in household composition including adults moving in or out of the home and anyone living in the home
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During todays visit, licensee submitted an updated LIC279 to LPAs. Licensee agrees to submit a written statement from co-licensee, removing himself as the co-licensee, as requested by both, licensee and co-licensee. This is due to licensing no later than the POC due date.
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who reaches his or her 18th birthday. This was not met as evidenced by: co-licensee has removed all their belongings and moved to another residence sometime in mid-October. This was not reported to licensing, posing a potential health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3