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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846445
Report Date: 10/21/2025
Date Signed: 10/21/2025 05:29:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251006091807
FACILITY NAME:SOUTHWEST CHRISTIAN ACADEMYFACILITY NUMBER:
334846445
ADMINISTRATOR:DEBORAH ANGULOFACILITY TYPE:
850
ADDRESS:44-175 WASHINGTON ST.TELEPHONE:
(760) 200-2020
CITY:INDIAN WELLSSTATE: CAZIP CODE:
92210
CAPACITY:82CENSUS: 54DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Director Deborah AnguloTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Reporting Requirements – Staff did not notify parents of child's unusual behaviors
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Samuel Lopez and Taityana Benson arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPAs were given access to the facility by the Director Deborah Angulo and toured the facility. LPAs met with Deborah Angulo to further discuss the complaint/allegations. Previously, on 10/7/2025, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: A meeting had been set to establish a collaborative plan of action to support a child’s behavior. The day of the meeting, without prior notice, parent/legal guardian(s) were informed that their child’s services would be terminated due to lack of improvement and recent behavioral incidents/issues. The recent behavioral incidents/issues were not recorded or reported to the parent/legal guardians of the child.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 09-CC-20251006091807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SOUTHWEST CHRISTIAN ACADEMY
FACILITY NUMBER: 334846445
VISIT DATE: 10/21/2025
NARRATIVE
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The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: When incidents occur, staff get together to write a report (Ouch) and then enter the information into the Lilio application (app). Teachers ask the Director if they are going to contact parents or if the Director will. At that point an additional message will be sent via the Lilio app, which is more specific regarding the incident(s) that occurred involving the child. When a child is prevented from hitting or biting, that action would not warrant a report or message in the Lilio app.

In reviewing the facility’s Parent Handbook, in the section titled, Rules of Discipline, it states that parents will be notified of the behavior management strategies used and receive an incident report. Also in the Parent handbook, in the section titled, Repeat Aggressive/Inappropriate Behavior, it states that an action plan will be developed between the Lead Teacher, Parents, and Directors to ensure all behaviors have been identified and assessed to find the best possible resolutions for the child. Then it adds that, Southwest Christian Academy reserves the right to withdraw a participant from the program if all discipline options have been exhausted and/or demonstration of extreme behavior that may put participants and staff in danger.

On 9/12/2025, a message was sent to a child's parent/legal guardian regarding a meeting to discuss the child's behavior and concerns with the issues/incidents that had previously occurred, such as biting, scratching, pushing other children, invading personal space, and bulldozing other children. Also to better communicate the ideas and strategies that had been implemented in class, along with strategies that could be modeled at home. An action plan was developed that would be part of the discussion during the meeting, which was set for October 3, 2025. Then, days before the meeting, a discussion took place between the Director and the staff where it was decided that the termination of enrollment would be the outcome of the upcoming meeting. On the day of the meeting the items mentioned were discussed, however, parents/legal guardians were informed that enrollment for their child would be terminated. The reasons for the termination of enrollment were for on-going behavioral incidents/issues that allegedly occurred between the time the message was sent for the meeting up until the meeting. The previous incidents that would be discussed during the scheduled meeting had been reported, documented, and disclosed to parent/legal guardians. Any new or recent behavioral incidents/issues/concerns regarding the child was news to the parents/legal guardians. In reviewing facility documentation, including communication through the Lilio app, there were no incident reports found that were sent to the parents/legal guardians, which detailed behavioral issues nor concerns like the previous ones recorded/reported.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 09-CC-20251006091807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SOUTHWEST CHRISTIAN ACADEMY
FACILITY NUMBER: 334846445
VISIT DATE: 10/21/2025
NARRATIVE
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Based on interviews conducted, documentation/reports, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

See LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Deborah Angulo.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 09-CC-20251006091807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SOUTHWEST CHRISTIAN ACADEMY
FACILITY NUMBER: 334846445
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/31/2025
Section Cited
CCR
101219(f)
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Admission Agreements: The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above.
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Director agrees to submit a statement and a written plan as to how they will ensure compliance with the cited section. Proof of completion to be sent to the Riverside Child Care Regional Office by 10/31/2025.
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The facility failed to report incidents to the
parents/legal guardians and follow their own admission policies as stated on the Parent Handbook, regarding discipline and repeat aggressive/inappropriate behaviors. This poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6