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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846446
Report Date: 11/06/2024
Date Signed: 11/06/2024 11:49:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2024 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241004154544
FACILITY NAME:SOUTHWEST CHRISTIAN ACADEMYFACILITY NUMBER:
334846446
ADMINISTRATOR:ILLONA ANDERSONFACILITY TYPE:
830
ADDRESS:44-175 WASHINGTON STREETTELEPHONE:
(760) 200-2020
CITY:INDIAN WELLSSTATE: CAZIP CODE:
92210
CAPACITY:41CENSUS: 29DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
10:28 AM
MET WITH:Director Beborah AnguloTIME COMPLETED:
12:10 PM
ALLEGATION(S):
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Personal Rights – Child sustained unexplained injuries while in care.
Personal Rights – Staff did not ensure that child's diapering needs were met.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Director Deborah Angulo. LPA toured the facility and took a census. LPA met with Deborah to further discuss the complaint/allegations. Previously, on 10/10/2024, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: Upon arrival for pick up time, a child was crying, and had a soiled diaper. Facility staff were waiting for the child to finish before changing the diaper. However, according to information on the Lillio application utilized by the facility, there were no entries regarding a diaper check/change since the child was dropped off at 9:00am. After leaving the facility, once at home, there were pinch marks and/or scratches observed on the child’s body, that were not there when the child was dropped off.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20241004154544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SOUTHWEST CHRISTIAN ACADEMY
FACILITY NUMBER: 334846446
VISIT DATE: 11/06/2024
NARRATIVE
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The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: A child began to cry upon seeing their parent walk up to the classroom. The child was in the arms of a staff at the time. Child cried several times throughout the only two days that they were in care. Staff would carry the child in their arms throughout the two days to comfort them. As the staff was carrying the child, it appeared that the child released a bit of gas (have a bit of flatulence or flatulate), and so the teacher opted to wait a bit longer to change the diaper just in case the child had not completed their bowel movement. This information was provided to the parent as the child was being handed to them from the staff. Although the option to change the child’s diaper was given by staff, parent proceeded to gather the child’s personal items, and exited the classroom.

In reviewing information obtained from the Lillio application log, for October 2, 2024, at 2:32pm it showed diaper check/changes at 9:55am and 11:20am. Then, after the child was signed out of the facility and at 3:49pm, it showed two additional entries for diaper checks/changes at 12:30pm and 2:02pm, which were not there previously.

Diaper checks/changing services, according to posted notification (per Deborah), are done at least three times a day. Some staff will check/change diapers every one to two hours, or more often if needed. The times of the checks/changes are written on a white dry/erase board and then entered into an application, known as Lillio, that is utilized to communicate with parent/legal guardians regarding activities/services for their children. The times are not always logged in real time, sometimes staff will log the information within the hour and no more than two.

The information obtained regarding the alleged marks and/or scratches was reviewed, and it could not be determined if the mark(s) were a bruise, mark(s) made by carrying the child for long period of time, or by car seat restraint, since they were not observed until the child arrived at home. Also, there were no reports made or obtained regarding incident/injuries involving the child.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20241004154544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SOUTHWEST CHRISTIAN ACADEMY
FACILITY NUMBER: 334846446
VISIT DATE: 11/06/2024
NARRATIVE
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A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Deborah Angulo.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3