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13 | Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding the above allegation. LPA Prieto met with Executive Director Pacia and explained the elements of the complaint.
Allegation #1 - LPA Prieto toured the room of resident #1 (R1), in question, and the room was observed to be clean and sanitary. The carpet was freshly cleaned and room was neat and in order. Executive Director (S1) provided LPA with orders for the carpet cleaning which was 4 times for the current year. These orders were obtained for this complaint investigation. R1 states that staff does a good job of ensuring room is clean.
Allegation #2 - LPA Prieto toured the room of R1 was observed to have clean linings. R1 states that his bedding is changed accordingly. R1 service plan was provide to LPA by S1 indicating that R1 has additional services with laundry, housekeeping, daily tidy and trash pick up. These services are routine and as scheduled by housekeeping staff.
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