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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 335530276
Report Date: 10/07/2025
Date Signed: 10/08/2025 08:27:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Mary Rico
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20250925122948
FACILITY NAME:RIDGEVIEW HOME CAREFACILITY NUMBER:
335530276
ADMINISTRATOR:REDFORD, DULCEFACILITY TYPE:
740
ADDRESS:5961 RIDGEVIEW AVETELEPHONE:
(310) 528-4033
CITY:JURUPA VALLEYSTATE: CAZIP CODE:
91752
CAPACITY:6CENSUS: 3DATE:
10/07/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Administrator Ducle Redford TIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
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9
Staff do not ensure resident receives prescribed medication.
Staff do not ensure resident is allowed to request medical services.
Staff do not ensure residents prescribed dietary plan is being followed.
INVESTIGATION FINDINGS:
1
2
3
4
5
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9
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13
Licensing Program Analyst (LPA) Mary Rico conducted an unannounced visit to deliver findings on the allegations listed above. LPA met with Administrator Dulce Redford and explained the purpose of the visit. The investigation consisted of staff interviews, resident interviews and record reviews.

For the allegation, Staff do not ensure resident receive prescribed medication. During staff interviews 3 out of the 3 staff stated that medication is provided to all residents. During resident interviews 3 out of the 4 residents stated they all their medication is provided. 1 out of the 4 residents was unable to collaborate on the allegation. During the medication audit, LPA observed medications have been dispensed and documented properly.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250925122948
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RIDGEVIEW HOME CARE
FACILITY NUMBER: 335530276
VISIT DATE: 10/07/2025
NARRATIVE
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For the allegation, Staff do not ensure resident is allowed to request medical services. During staff interviews 3 out of the 3 staff stated medical services have been provided to all residents. During resident interviews, 3 out of the 4 residents stated that medical services are provided and are allowed to request for transportation services. 1 out of the 4 residents was unable to collaborate on the allegation

For the allegation, Staff do not ensure residents prescribed dietary plan is being followed. During staff interviews 3 out of the 3 staff stated they meet resident dietary plan and offer variety of meals. During resident interviews 3 out of the 4 residents stated that staff meet their dietary plan. 1 out of the 4 residents was unable to collaborate on the allegation. During facility tour LPA observed variety of food available to meet resident dietary needs.

Based on the evidence found during the investigation, three (3) allegation listed above are deemed UNSUBSTANTIATED. A finding that the complaint are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Dulce Redford.

SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Mary Rico
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2025
LIC9099 (FAS) - (06/04)
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