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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300006
Report Date: 05/04/2023
Date Signed: 05/04/2023 11:53:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2023 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230224153746
FACILITY NAME:TORRES FAMILY CHILD CAREFACILITY NUMBER:
336300006
ADMINISTRATOR:TORRES,MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 771-7198
CITY:NORTH SHORESTATE: CAZIP CODE:
92254
CAPACITY:14CENSUS: 10DATE:
05/04/2023
UNANNOUNCEDTIME BEGAN:
10:36 AM
MET WITH:Maria TorresTIME COMPLETED:
11:12 AM
ALLEGATION(S):
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Care provider hit day care child.
INVESTIGATION FINDINGS:
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On 5/4/23 at 10:36am, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to deliver final investigative findings for the allegations as listed above. An initial complaint inspection was conducted on 3/1/23. During the investigation, LPA reviewed records and conducted interviews.

On 2/24/23, a complaint allegation regarading a personal rights violation was reported to Community Care Licensing (CCL); more specifically that a care provider hit a daycare child. Furthermore, the allegation was that the assistant hit a child on the hand.

On 3/1/23, LPA interviewed staff and children. LPA was unable to interview child referenced in the complaint there could not obtain direct information.While some interviews disclosed the assistant does hit the children, others stated that the staff stop at verbal threats to hit the children on their hands if they do not follow directions. Interviews did not corroborate the allegation regarding the child referenced in the complaint.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230224153746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TORRES FAMILY CHILD CARE
FACILITY NUMBER: 336300006
VISIT DATE: 05/04/2023
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove
the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and this report was reviewed with licensee Maria Torres. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2