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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300087
Report Date: 10/24/2024
Date Signed: 10/24/2024 01:46:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241017155101
FACILITY NAME:ABC CHILD CARE CENTERFACILITY NUMBER:
336300087
ADMINISTRATOR:TONYA WRIGHTFACILITY TYPE:
850
ADDRESS:29705 SOLANA WAYTELEPHONE:
(951) 491-0940
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:190CENSUS: 156DATE:
10/24/2024
UNANNOUNCEDTIME BEGAN:
08:54 AM
MET WITH:Mari Rivera, DirectorTIME COMPLETED:
02:02 PM
ALLEGATION(S):
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Staff are not allowed to report suspected child abuse.
INVESTIGATION FINDINGS:
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On 10/24/2024, at approximately 08:54 AM, Licensing Program Analysts (LPAs) Jesse Gardner and Brian Morris conducted an unannounced visit to initiate an investigation into the above allegation. LPAs met with Director Mari Rivera and informed them on the purpose of this visit. During this investigation, LPAs conducted interviews with the Director, and staff with determining the findings for the above noted allegation. The following was determined.

It was alleged that staff would get into trouble if they were to report suspected abuse to an outside entity, and that staff were only to report suspicions to the manager.

Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20241017155101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ABC CHILD CARE CENTER
FACILITY NUMBER: 336300087
VISIT DATE: 10/24/2024
NARRATIVE
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10 of 10 staff interviews revealed that management has never told staff that they cannot report incidents to outside agencies. All staff understand their roles as Mandated Reporters. An interview with the Director revealed that staff are encouraged to report incidents to management so that incidents can be thoroughly examined to determine all courses of action needed. Thus, due to information obtained through interviews conducted with the Director, and staff, the allegation is Unsubstantiated.

A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was reviewed with and provided along with a copy of the Appeal Rights. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2