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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300087
Report Date: 03/20/2025
Date Signed: 03/20/2025 12:23:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250207154609
FACILITY NAME:ABC CHILD CARE CENTERFACILITY NUMBER:
336300087
ADMINISTRATOR:TONYA WRIGHTFACILITY TYPE:
850
ADDRESS:29705 SOLANA WAYTELEPHONE:
(951) 491-0940
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:190CENSUS: DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Angel Anton, LicenseeTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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1. Staff are unable to follow disaster and mass casualty plan.
INVESTIGATION FINDINGS:
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On the above listed date and time, Licensing Program Analyst (LPA) William Chancellor and Licensing Program Manager’s (LPMs) Pauline Beschorner and Carlos Martinez met with Licensee Angel Anton and Director Candice Lawrence, at the Riverside South East Regional Office to deliver the investigative findings of the allegation listed above.

On February 12, 2025, at 8:15 AM, LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with three staff members (S1–S3) and one witness (W1), made observations, and reviewed relevant documents.

A complaint was received on February 7, 2025, alleging that staff failed to follow the disaster and mass casualty plan. Specifically, it was reported that all playground gates, designated as evacuation routes, were zip-tied, chain-locked, or otherwise secured, preventing evacuation in an emergency.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250207154609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ABC CHILD CARE CENTER
FACILITY NUMBER: 336300087
VISIT DATE: 03/20/2025
NARRATIVE
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Interviews and observations confirmed that nine playground gates were temporarily zip-tied due to renovations and repairs. While some interviews indicated the gates had been secured for weeks, others stated it was only for a short period, with work scheduled for the long holiday weekend of February 14th. LPA could not verify the exact duration the gates were secured. Evidence from late January showed multiple gates zip-tied or tied shut with string, two gates chain locked, and one gate left open with no children present on the playground.
A review of records and an interview with the licensee confirmed that CCC did not submit an Unusual Incident Report (UIR) to Community Care Licensing (CCL) regarding these repairs. Additionally, no alternative disaster plan outlining an evacuation route was submitted to CCL before the repairs began. The licensee stated that in the event of an evacuation, staff would forcibly open the gates, use scissors, or utilize an alternative route such as the main entrance. CCC has a total capacity of 320 children across three components, with approximately forty-five staff. CCL did not approve a contingency plan to rely on two exit routes while nine gates were under repair.

Based on interviews, observations, and a record review, the preponderance of evidence standard has been met. Therefore, the allegation is **substantiated**. A violation of California Code of Regulations Title 22, Division 101174(b)(2)(b) Disaster and Mass Casualty Plan is being cited on the attached LIC 9099D.

An exit interview was conducted with Licensee Angel Anton. LPA provided a copy of this report, along with appeal rights and a Notice of Site Visit (NOS). The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250207154609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABC CHILD CARE CENTER
FACILITY NUMBER: 336300087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2025
Section Cited
CCR
101174(b)(2)(b)
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Disaster and Mass Casualty Plan
(b) The plan shall be subject to review by the Department and shall include:(2)Contingency plans for action during fires, floods and earthquakes including, but not limited to, the following:(B) Means of exiting.
This requirement was not met as evidenced by:
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By COB 4/18/25, Licensee will email LPA supporting documents to show that all gates on playground have been repaired and are in operating condition.
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Based on interview, record review and observations all nine playground gates were either chain locked or zip tied closed due to renovation and repairs. Licensee did not submit a contingency plan for approval to CCL, pending gates being repaired. This poses a potential health and safety risk to children in care.
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Licensee will additionally submit and updated, facility sketch, and Emergency Disaster Plan detailing evacuation routes and relocation sites.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3