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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300087
Report Date: 05/28/2025
Date Signed: 05/28/2025 12:45:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250411111412
FACILITY NAME:ABC CHILD CARE CENTERFACILITY NUMBER:
336300087
ADMINISTRATOR:TONYA WRIGHTFACILITY TYPE:
850
ADDRESS:29705 SOLANA WAYTELEPHONE:
(951) 491-0940
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:190CENSUS: 147DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH: Shannon Mouser and Mari RiveraTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff makes inappropriate comments to daycare child(ren).
2. Staff told another staff to pull daycare child’s hair.
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
11
12
13
On May 28, 2025, at 12:15PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at ABC Childcare Center (CCC) and met with Assistant Director (AD) Shannon Mouser and Administrator (AD) Mari Rivera to discuss the investigative findings regarding the allegations listed above. As part of the complaint process, LPA conducted two separate visits: the first on April 16, 2025, at 3:38 PM, and a follow-up visit on April 23, 2025, at 8:20 AM. During the second visit, LPA made observations at the facility, took a census, conducted confidential interviews with three staff members (S1–S3), and requested relevant documentation.

The investigation was initiated following a complaint received on April 11, 2025, alleging that a staff member had made inappropriate comments to children. Specifically, it was reported that Staff 4 (S4) was heard saying, “Don’t make me pop you.” However, interviews with three staff members did not corroborate the allegation that S4 made inappropriate comments as a form of discipline. All three staff members confirmed that, once management was made aware of the concerning remarks, immediate action was taken to address the situation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250411111412
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ABC CHILD CARE CENTER
FACILITY NUMBER: 336300087
VISIT DATE: 05/28/2025
NARRATIVE
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A second allegation claimed that a staff member told another staff to pull a child’s hair. The complaint stated that because Child 1 (C1) was not napping, S4 instructed Staff 3 (S3) to pull C1's hair. LPA attempted to interview all three individuals involved in this reported incident. However, only one interview was completed, as the other two individuals declined to participate. The single completed interview could not corroborate or recall whether S4 made the alleged statement. It is also noted that the original complaint included the acknowledgment that there were no witnesses to the alleged actions by S4.

Due to conflicting statements and a lack of sufficient evidence, LPA was unable to corroborate the allegations that a staff member made inappropriate comments to children or instructed another staff member to pull a child’s hair. Although these incidents may have occurred, there is not a preponderance of evidence to prove or disprove the allegations. Therefore, the allegations are determined to be unsubstantiated.

An exit interview was conducted, and a copy of this report, along with the appeal rights and a Notice of Site Visit, was provided to Assistant Director, Shannon Mouser and Administrator, Mari Rivera. The Notice of Site Visit must remain posted in a prominent location, visible to families and caregivers, for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2