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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300087
Report Date: 01/30/2026
Date Signed: 01/30/2026 09:03:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251223143009
FACILITY NAME:ABC CHILD CARE CENTERFACILITY NUMBER:
336300087
ADMINISTRATOR:TONYA WRIGHTFACILITY TYPE:
850
ADDRESS:29705 SOLANA WAYTELEPHONE:
(951) 491-0940
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:190CENSUS: 60DATE:
01/30/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Shannon Mouser, Assistant Director TIME COMPLETED:
09:05 AM
ALLEGATION(S):
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1. Childcare center does not maintain proper teacher-child ratios.
2. Child care center does not remain sanitary or in good repair at all times.
3. Staff alters incident reports.
INVESTIGATION FINDINGS:
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On January 30, 2026, at 8:00 AM, Licensing Program Analyst’s (LPA’s) William Chancellor and Angelica Vargas arrived unannounced at ABC Childcare Center (CCC) and met with Assistant Director (AD) Shannon Mouser to discuss the investigative findings regarding the allegations listed above. As part of the complaint process, LPA conducted two separate visits: the first on December 29, 2025, at 8:10 AM, and a follow-up visit on January 9, 2026, at 1:10 PM. During the second visit, LPA made observations at the facility, took a census, conducted confidential interviews with five staff members (S1–S5), and requested relevant documentation.

The investigation was initiated following a complaint received on December 23, 2025, alleging the childcare center does not maintain proper teacher-child ratios. Specifically, it was reported that staff were left alone at nap time with twenty-three children, and not all children would nap. Six of six confidential interviews confirmed that additional staff are readily available to support classrooms as needed.
continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251223143009
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ABC CHILD CARE CENTER
FACILITY NUMBER: 336300087
VISIT DATE: 01/30/2026
NARRATIVE
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 To meet operational needs, classrooms with low numbers of children or staff would routinely combine at nap time to allow staff to take their lunch breaks. Interviews and record review, denied that ratios are exceeded at nap, maintaining a ratio of one to twenty-four or less. Children are redirected to engage in quite activities on their nap mats, while other children remain asleep.

A second allegation claimed that, childcare center does not remain sanitary and is not in good repair at all times. It was reported that classrooms 8 through 11 toilets, back up and overflow at least once a month. Six of six confidential interviews denied that toilets would overflow weekly, resulting in classroom carpet being soiled. During 2024 and 2025 annual inspections, LPA's confirmed each toilet in classrooms 8 through 11 to be operational. Records were not made available to corroborate any toilets requiring plumbing maintenance.

The third allegation claims that staff alter incident reports. Six of six confidential interviews corroborate that management put eyes on the child involved and review the report before approving. LPA confirmed that ongoing training involves reports being routinely edited for grammar, spelling and necessary facts to protect confidentiality of both parties. Additionally, staff are trained to complete reports for incidents witnessed, regardless if the child involved is assigned to that staff’s primary group. Six of six interviews denied that staff falsify reports, and staff are forced to sign.

Due to conflicting statements and a lack of sufficient evidence, LPA was unable to corroborate the allegations that childcare center does not maintain proper teacher-child ratios, childcare center does not remain sanitary or in good repair at all times and staff alters incident reports. Although these incidents may have occurred, there is not a preponderance of evidence to prove or disprove the allegations. Therefore, the allegations are determined to be unsubstantiated.

An exit interview was conducted, and a copy of this report, along with the appeal rights and a Notice of Site Visit, was provided to Assistant Director, Shannon Mouser. The Notice of Site Visit must remain posted in a prominent location, visible to families and caregivers, for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2