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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300108
Report Date: 10/04/2023
Date Signed: 10/04/2023 11:33:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2023 and conducted by Evaluator Sumayya Habeebulla
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230822112926
FACILITY NAME:RESHARD FAMILY CHILD CAREFACILITY NUMBER:
336300108
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 3DATE:
10/04/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Shonnie ReshardTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
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9
- Care provider spoke inappropriately to child while in care.
INVESTIGATION FINDINGS:
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13
Licensing Program Analysts (LPAs) Sumayya Habeebulla and Amber Shaw arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 08/22/23. LPAs met with Licensee Shonnie Reshard and discussed the above allegation.

On 08/25/23 LPA Habeebulla conducted interview with Licensee and interviewed other pertinent parties on different dates.

Along with interviews, the investigation revealed that:

See LIC 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20230822112926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RESHARD FAMILY CHILD CARE
FACILITY NUMBER: 336300108
VISIT DATE: 10/04/2023
NARRATIVE
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There is an allegation that Care provider spoke inappropriately to child while in care.

Interviews revealed that on 08/21/23 during pick up time, a child stated to the parent that the childcare provider is being mean. There was a witness to the incident and according to the witness, the verbal exchange between the childcare provider and the child or parent was not disrespectful and the tone of voice used was a normal tone of voice. Interviews further revealed that the child was advised prior to this incident on refraining from making statements that were not appropriate and had no validity.

From the information received by interviews with staff, and facility documents the above allegations cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2023 and conducted by Evaluator Sumayya Habeebulla
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230822112926

FACILITY NAME:RESHARD FAMILY CHILD CAREFACILITY NUMBER:
336300108
ADMINISTRATOR:RESHARD,SHONNIEFACILITY TYPE:
810
ADDRESS:3367 FERN CIR.TELEPHONE:
(951) 245-7487
CITY:LAKE ELSINORESTATE: CAZIP CODE:
92530
CAPACITY:8CENSUS: 3DATE:
10/04/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Shonnie ReshardTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Care provider hit child while in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Sumayya Habeebulla and Amber Shaw arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 08/22/23. LPAs met with Licensee Shonnie Reshard and discussed the above allegations.

On 08/25/23 LPA Habeebulla conducted interview with Licensee and interviewed other pertinent parties on different dates.

Along with interviews, the investigation revealed that:



See LIC 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20230822112926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RESHARD FAMILY CHILD CARE
FACILITY NUMBER: 336300108
VISIT DATE: 10/04/2023
NARRATIVE
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2
3
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5
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7
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9
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12
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As per interviews conducted the discipline policy of childcare is to redirect the children, talk to them and help them understand and model appropriate behavior. Pertinent interviews revealed the Licensee does not resort to any type of physical punishment, and will redirect the child’s behavior via time-outs, which are only given based on their age. Further interviews revealed that the Licensee has never hit a day-care child, nor has anyone witnessed her doing so. In addition, due to a lack of pertinent information regarding the specifics of the incident reported, LPA was unable to corroborate the allegations due to a lack of details.

From the information received by interviews with staff, and facility documents the above allegations cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 10/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/04/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4