336300440-4-7-2026-10-CC-PBER-DT4U2W-20260413151236

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336300440
Report Date: 04/07/2026
Date Signed: 04/07/2026 12:36:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator William M Chancellor Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20260302233552

FACILITY NAME:	KID'S WORLD PRESCHOOL		FACILITY NUMBER:	336300440
ADMINISTRATOR:	ZINNA GUITERREZ		FACILITY TYPE:	850
ADDRESS:	29879 SANTIAGO RD		TELEPHONE:	(951) 699-9777
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92592
CAPACITY:	142	CENSUS: 96	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Zinnia Gutierrez, Director		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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1. Staff allowed a daycare child to be soiled while in care.
2. Staff demonstrated an inappropriate form of discipline.

INVESTIGATION FINDINGS:

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On April 7, 2026, at 11:00 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Kid’s World Preschool (CCC) and met with Director Zinnia Gutierrez. The purpose of the visit was to conduct a follow up inspection and deliver the investigative findings regarding the allegation(s) referenced above. As part of the investigation, LPA conducted an initial visit on March 5, 2026, during which interviews were completed and relevant documentation was obtained. During today’s visit, LPA conducted additional observations and confidential interviews.

On March 2, 2026, the Department received a complaint alleging that staff allowed a daycare child to remain soiled while in care and that staff used an inappropriate form of discipline. During interviews, five of seven staff members were unable to recall any incident in which a staff member intentionally delayed changing a child’s soiled clothing as a disciplinary measure. Although the complaint referred to a specific timeline, the information could not be corroborated by evidence.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260302233552

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KID'S WORLD PRESCHOOL	FACILITY NUMBER: 336300440
	VISIT DATE: 04/07/2026

NARRATIVE

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All interviews confirmed that Child 1 (C1) was found to be soiled by alternate staff and was changed within a reasonable time frame. Interviews further revealed that groups of children are routinely escorted to the restroom to be changed, and appropriate ratios are maintained. When groups are escorted, one child is changed at a time while the remaining children engage in appropriate activities. Staff reported that children are changed promptly and strategically to prevent skin irritation. Staff consistently denied delaying diaper changes as a form of discipline, indicating that the concern may have been a misinterpretation.

Based on conflicting statements and the absence of corroborating evidence, there is insufficient information to determine that staff allowed a daycare child to remain soiled while in care or that staff used an inappropriate form of discipline. Therefore, the allegations are unsubstantiated. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

An exit interview was conducted, and a copy of this report, appeal rights, and a Notice of Site Visit were provided to Director Zinnia Gutierrez. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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