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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300616
Report Date: 07/29/2025
Date Signed: 07/29/2025 10:37:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Naomi Hurtado
COMPLAINT CONTROL NUMBER: 10-CC-20250606155255
FACILITY NAME:ALATORRE FAMILY CHILD CAREFACILITY NUMBER:
336300616
ADMINISTRATOR:ALATORRE, LAURAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 250-1648
CITY:MECCASTATE: CAZIP CODE:
92254
CAPACITY:14CENSUS: 7DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
09:55 AM
MET WITH:Laura Alatorre TIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Licensee is not ensuring that day care children's toileting needs are being met while in care.
Day care children are developing rashes while in care due to staff neglect.
INVESTIGATION FINDINGS:
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On 7/29/25 at 9:55 AM, Licensing Program Analyst (LPA) Naomi Hurtado arrived unannounced at the facility and met with Licensee, Laura Alatorre, to deliver the investigative findings regarding the allegations listed above.

On 6/6/2025 a complaint was received alleging that the Licensee is not ensuring that day care children's toileting needs are being met and that children are developing rashes while in care due to staff neglect. An initial 10 day visit was conducted on 6/12/25 where LPA Hurtado obtained a copy of Licensee’s Admission Contract, the facility roster, and some children files. LPA also reviewed staff files, attempted to interview child, and interviewed Licensee and S1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250606155255
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ALATORRE FAMILY CHILD CARE
FACILITY NUMBER: 336300616
VISIT DATE: 07/29/2025
NARRATIVE
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During the course of the investigation, Licensee was interviewed and denied any of the allegations occurring to the children in care. On 6/12/25, Licensee reviewed the Admission Contract with LPA where the contract reads that each parent is asked to provide 2 changes of clothes, diapers, wipes, and the parents are asked to drop-off their child in clean diapers and clothes. The Licensee stated that she has 6 children enrolled that use diapers (C1, C2, C5, C6, C7, & C8). Licensee stated some of the parents send a diaper bag with diapers and wipes for the day while the rest of the parents send a pack of diapers and wipes for the week. 3 out of 3 confidential witnesses stated that the Licensee reminds them to place more diapers in the diaper bag or, to bring another pack of diapers when there are a few diapers left. Licensee also provided screenshots of communication with parents where Licensee requests more diapers and wipes. 3 out of 3 confidential witnesses also stated that at least on one occasion, their child has attended the facility with a diaper rash and the Licensee herself provided the diaper rash cream. 2 out of 3 confidential witnesses also stated that when their children have attended the facility with diaper rashes, at pick-up, their children’s rashes did not worsen. 2 out of 3 confidential witnesses stated that the children are in clean diapers when they arrive at pick-up. S1 was also interviewed and stated that they do not personally change diapers; S1 will tell the Licensee, or S2, when S1 notices that the child needs a clean diaper. Furthermore, Licensee stated that she is the only staff that changes soiled diapers and administers diaper cream. Due to the age of the children involved in the allegations, productive interviews were unable to be obtained.

Based on observations, facility records, and interviews with Licensee, S1, and confidential witnesses, there is not enough evidence to support the allegations that the Licensee did not ensure that day care children's toileting needs were met and that children are developing rashes while in care due to staff neglect. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED at this time.

A notice of site visit was given to Licensee Laura Alatorre and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview was conducted and the report was reviewed with Licensee Laura Alatorre. Appeal rights were discussed and provided during the exit interview.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Naomi Hurtado
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2