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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300776
Report Date: 12/13/2023
Date Signed: 12/13/2023 02:39:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2023 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230927102620
FACILITY NAME:HERNANDEZ FAMILY CHILD CAREFACILITY NUMBER:
336300776
ADMINISTRATOR:HERNANDEZ, LAURAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 641-2481
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 9DATE:
12/13/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Laura HernandezTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Licensee is not providing a safe environment for children.
Licensee puts day care children in the closet.
INVESTIGATION FINDINGS:
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On December 13, 2023, Licensing Program Analyst (LPA) Lorena Valenzuela met with Licensee, Laura Hernandez to deliver the findings of the above allegations.
On October 5, 2023, LPA Lorena Valenzuela conducted a health and safety inspection of the facility, and no immediate concerns were noted. Copies of children’s roster, and other documents were obtained. An interview was conducted with licensee, one assistant, and two parents/authorized representatives. LPA Valenzuela made several attempts to interview other witnesses, however, LPA did not receive a response and was unable to obtain their statements. LPA attempted to interview one child however, child refused to speak to LPA.
On September 27, 2023, the Department received the allegations that the licensee is not providing a safe environment and puts day care children in the closet.
Regarding the allegation that the licensee is not providing a safe environment, information received indicated licensee had a physical altercation in which licensee hit an adult in the home while children were in care. The licensee denied that she had hit the adult.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230927102620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HERNANDEZ FAMILY CHILD CARE
FACILITY NUMBER: 336300776
VISIT DATE: 12/13/2023
NARRATIVE
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Regarding the allegation that licensee puts children in the closet. The licensee denied putting day care children in the closet. Confidential interviews revealed parents/authorized representatives of children in care, did not have concerns regarding care being provided at the day care home.
Based on evidence gathered and interviews, the allegations that the licensee is not providing an safe environment and licensee puts the day care children in the closet, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. A copy of this report, appeal rights and Notice of Site Visit were provided to licensee, Laura Hernandez.
The Notice of Site Visit was posted by the licensee prior to LPA leaving the facility and the licensee was reminded this notice must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2