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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336301075
Report Date: 12/10/2025
Date Signed: 12/10/2025 12:18:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251009144127
FACILITY NAME:JUST 4 KIDS PRESCHOOL-MURRIETAFACILITY NUMBER:
336301075
ADMINISTRATOR:MARNELL,BRITTNEYFACILITY TYPE:
860
ADDRESS:25145 VISTA MURRIETA DR.TELEPHONE:
(951) 677-3303
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:216CENSUS: 61DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Brittney MarnellTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Child sustained unexplained injuries
INVESTIGATION FINDINGS:
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On December 10, 2025, Licensing Program Analyst's (LPA's) Courtnee Peebles and Hayley Corn met with Director Brittney Marnell to deliver the final investigative findings regarding a complaint received by Community Care Licensing (CCL). The complaint, submitted on October 9, 2025, alleged that a child at the child care center sustained unexplained injuries. As part of the investigation, LPA Peebles conducted a tour and census of the facility on November 6, 2025, during which no immediate health or safety hazards were identified. The investigation included a review of facility records, collection of relevant documentation, and confidential interviews with staff and other parties present at the time of the alleged incident.

Interviews revealed that therapists are permitted to assist children with specialized needs at the center, but they are expected to work only with the specific child they are assigned to. On October 8, 2025, Child #1 (C1) was injured while in care. According to interviews, the children were outside for afternoon play when C1, riding a bike on the trail, suddenly fell and began crying in pain. At the time, Staff #2 (S2) reported that they were throwing a block of cement over the fence but were unsure what caused the
Substantiated
Estimated Days of Completion: 61
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20251009144127
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUST 4 KIDS PRESCHOOL-MURRIETA
FACILITY NUMBER: 336301075
VISIT DATE: 12/10/2025
NARRATIVE
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laceration to the back of C1’s head. Speculation suggested that either Staff #2 (S2) was distracted in conversation with another staff member in a neighboring classroom or that another child may have thrown a rock, resulting in the injury, but unsure. At the time of C1’s injury, two therapists were also present, assisting the children they were assigned to. Therapist #2 immediately ran to aid C1, along with another staff member who arrived shortly after. Despite confidential interviews, no staff member could recall the specific events that led to C1 sustaining the laceration.

Based on observations and interviews, the allegation that a child sustained unexplained injuries met the preponderance of evidence standard and was therefore found to be substantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to Director Brittney Marnell. The director was reminded that the Notice of Site Visit must be posted in a visible area of the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251009144127

FACILITY NAME:JUST 4 KIDS PRESCHOOL-MURRIETAFACILITY NUMBER:
336301075
ADMINISTRATOR:MARNELL,BRITTNEYFACILITY TYPE:
860
ADDRESS:25145 VISTA MURRIETA DR.TELEPHONE:
(951) 677-3303
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:216CENSUS: DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Brittney MarnellTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Staff not supervising children
INVESTIGATION FINDINGS:
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On December 10, 2025, Licensing Program Analyst’s (LPA’s) Courtnee Peebles and Hayley Corn met with Director Brittney Marnell to deliver the final investigative findings regarding a complaint received by Community Care Licensing (CCL). The complaint, submitted on October 9, 2025, alleged that staff are not supervising children. As part of the investigation, LPA Peebles conducted a tour and census of the facility on November 6, 2025, during which no immediate health or safety hazards were identified. The investigation included a review of facility records, collection of relevant documentation, and confidential interviews with staff and other parties present at the time of the alleged incident.

LPA Peebles conducted confidential interviews indicating that staff are consistently present during outdoor play periods. However, interviewees reported that the layout of the outdoor play area presents supervision challenges. Specifically, the design of the play structure makes it difficult for staff to maintain clear, simultaneous visual observation of both the bike trail—where children are allowed to ride bicycles—and the jungle gym area. Staff stated that they remain attentive to supervision requirements and make efforts
Unsubstantiated
Estimated Days of Completion: 61
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20251009144127
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUST 4 KIDS PRESCHOOL-MURRIETA
FACILITY NUMBER: 336301075
VISIT DATE: 12/10/2025
NARRATIVE
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to maintain appropriate ratios at all times, particularly during outdoor activities when children are more spread out and it becomes more challenging to observe every interaction or potential incident. Despite these efforts, the physical setup of the yard limits staff’s ability to see all areas at once, which may increase the likelihood of missed behaviors or incidents involving children in care.

Based on conflicting statements, LPA is unable to corroborate the Staff not supervising children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director, Brittney Marnell. A notice of site visit was handed to licensee and must remain posted for 30
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20251009144127
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUST 4 KIDS PRESCHOOL-MURRIETA
FACILITY NUMBER: 336301075
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/31/2025
Section Cited
CCR
101229(a)
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101229(a) Responsibility for Providing Care and Supervision; The licensee shall provide care and supervision as necessary to meet the children's needs.
This was not met as evidenced by…
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Director stated, they will ensure supervision is directly on both sides of the playground. Futhermore the director stated all chuildren are going to partixcipate with one activity ata time instead of having two things going at once. Director will assign additional staff during outdoor play to prevent future incidents.
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Based on interviews and record review, child 1 sustained an unexplained injury during outdoor time that staff are unable to explain. This may cause a potential, health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5