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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336301220
Report Date: 01/08/2026
Date Signed: 01/08/2026 10:56:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2025 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251030153233
FACILITY NAME:FRANCO FAMILY CHILD CAREFACILITY NUMBER:
336301220
ADMINISTRATOR:FRANCO,CRUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 285-9368
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 3DATE:
01/08/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Cruz FrancoTIME COMPLETED:
11:10 PM
ALLEGATION(S):
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Daycare child sustained unexplained injury while in care.
Licensee did not isolate sick child.
INVESTIGATION FINDINGS:
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On January 08, 2026, at 10:30 a.m., Licensing Program Analysts (LPAs) Gabriela Hernandez and Angelica Vargas met with Licensee Cruz Franco to deliver the findings regarding the allegations referenced above. As part of the investigation, LPA Hernandez conducted interviews, collected relevant documentation, and completed a health and safety inspection of the Family Child Care Home (FCCH) on 11/05/2025.

On October 30, 2025, Community Care Licensing (CCL) received a report alleging that a child sustained unexplained injuries while in care. Interview with the Licensee revealed, they were preparing meals in the kitchen while C1 and C2 were playing with a drum set in the living room, which is visible from the kitchen. The Licensee reported that C2 did not want to share the drum set and bit C1 on the chest. The Licensee stated that C1’s authorized representative was notified of the injury at pick-up. However, confidential interviews indicated that the injury on C1’s chest did not appear consistent with a bite mark, and stated they were never informed of any injury. Due to conflicting statements, there is insufficient evidence to determine the cause of the injury or whether it occurred while in care. See 9099-C for continuation..
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251030153233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRANCO FAMILY CHILD CARE
FACILITY NUMBER: 336301220
VISIT DATE: 01/08/2026
NARRATIVE
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The second allegation alleged that the Licensee did not isolate sick children. Confidential interviews indicated that C2 was frequently ill and continued attending the FCCH, which reportedly resulted in C1 becoming sick often. However, other interviews contradicted this, stating that C1 was not frequently ill. LPA Hernandez was unable to obtain any documentation, dates, or specific time frames from medical providers to verify illness for either child.

After a thorough investigation, CCL determined that the complaint is unsubstantiated. This means that although the allegations may have occurred contain some validity, there is not enough evidence to prove that the alleged violations did or did not happen.

A Notice of Site Visit was issued and must be posted on or near the interior side of the facility’s main entrance for 30 days. Failure to comply with this requirement may result in a $100 civil penalty. An exit interview was conducted, and the findings were reviewed with Licensee Cruz Franco.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2