336301255-7-8-2025-10-CC-CMAZ-DJPSZ7-20250718141840

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336301255
Report Date: 07/08/2025
Date Signed: 07/08/2025 03:46:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2025 and conducted by Evaluator Kelli Waters

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250516124943

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	336301255
ADMINISTRATOR:	ANCHANTE,VANESSA		FACILITY TYPE:	860
ADDRESS:	27620 CLINTON KEITH RD. BLDG.2		TELEPHONE:	(951) 239-0034
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92563
CAPACITY:	166	CENSUS: 30	DATE:	07/08/2025
		UNANNOUNCED	TIME BEGAN:	01:41 PM
MET WITH:	Andrea Runnels		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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-Staff are not meeting daycare child's diapering needs
-Staff did not separate children showing signs of illness from other children in care
-Staff leave daycare children unattended

INVESTIGATION FINDINGS:

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On 07/08/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Director, Andrea Runnells, who was informed of the decision rendered.

On 05/16/25, Community Care Licensing (CCLD) received a complaint alleging that staff did not meet daycare child’s diapering needs, children are present in school when ill, and staff are leaving daycare children unattended.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250516124943

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 336301255
	VISIT DATE: 07/08/2025

NARRATIVE

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Regarding the allegation that staff did not meet daycare child’s diapering needs, LPA Waters conducted interviews, record review, and a facility inspection including diapering areas and diapering storage in all classrooms. LPA Waters observed individual baskets labeled with children’s name, holding diapers and creams provided by parents, as well as storage of additional diapers for each child and “extras” provided by the center. LPA Waters also inspected the facility’s central diaper storage and observed that there were several brands and sizes available. Interviews revealed that there is no set brand the facility uses for backup. LPA Waters observed diaper changes during the inspection and interviewed staff regarding diapering procedures and documentation. LPA Waters reviewed the facility’s parent communication app, “Show and Tell”, as well as the parent & staff handbooks. LPA Waters could not find any evidence that diapering needs were not being met.

Regarding the allegation that children are present in school when ill, LPA Waters conducted a facility inspection, interviewed staff, and reviewed records. LPA Waters observed an isolation area labeled “Infirmary” in the front reception area with a cot and trashcan for preschool age children. The facility’s parent handbook specifies symptoms and conditions that will result in a child being sent home or prevent a child from being accepted to attend for the time period the symptom or condition is present. Record review and interviews could not determine how many, if at all, these facility policies have been enforced due to the approximately 3 months the facility has been operating. LPA Waters was unable to confirm if ill children had been present in the facility and were not isolated or sent home.

Regarding the allegation that staff are leaving daycare children unattended, LPA Waters conducted two facility inspections, interviewed staff, and reviewed records. During both visits, LPA Waters observed all classrooms to be in ratio with one staff supervising under 12 students. LPA Waters confirmed that in the afternoon, during nap time, classrooms in the preschool age component (Twaddlers, Preppers, & Pre-K) begin to condense due to low enrollment numbers and staffing availability. Record review revealed that all staff members were qualified for their assigned duties. LPA Waters could not corroborate the allegation that staff are leaving children attended.

The agency has investigated the above allegations and although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.

SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:	DATE: 07/08/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025

LIC9099 (FAS) - (06/04)

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