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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336301255
Report Date: 11/07/2025
Date Signed: 11/07/2025 03:12:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251009103325
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
336301255
ADMINISTRATOR:ANCHANTE,VANESSAFACILITY TYPE:
860
ADDRESS:27620 CLINTON KEITH RD. BLDG.2TELEPHONE:
(951) 239-0034
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:166CENSUS: 47DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
02:33 PM
MET WITH:Kina HenryTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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-Staff are not ensuring that day care child is adequately fed while in care.
INVESTIGATION FINDINGS:
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On 11/07/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Assistant Director, Kina Henry, who was informed of the decision rendered.

On 10/09/25, Community Care Licensing (CCLD) received a complaint alleging staff are not ensuring that day care child is adequately fed while in care.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251009103325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 336301255
VISIT DATE: 11/07/2025
NARRATIVE
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Regarding the allegation, LPA Waters conducted interviews, reviewed records, The Learning Experience (CCC) enrollment documents, and inspected the facility. The investigation revealed that CCC provides hot lunch and 2 snacks, in addition to allowing food to be brought from home for dietary restrictions or food preferences. During the inspection, LPA Waters observed AM snack being provided for all children, a kitchen area with dry foods in cabinets, and perishable food in a refrigerator/ freezer unit. A menu was posted, and special dietary options were available. Interviews revealed that food is offered to all children three times a day, both CCC food and items from home if provided, and children are encouraged to eat, but are not forced. Therefore, based on investigation findings, LPA Waters could not confirm the allegation of staff not ensuring that day care child is adequately fed while in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2