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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336400075
Report Date: 03/11/2026
Date Signed: 03/11/2026 03:14:01 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Toni Nwala
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20260306081802
FACILITY NAME:ATRIA HACIENDAFACILITY NUMBER:
336400075
ADMINISTRATOR:MONIQUE MOREIRAFACILITY TYPE:
740
ADDRESS:44600 MONTEREY AVETELEPHONE:
(760) 341-0890
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:266CENSUS: 163DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
09:51 AM
MET WITH:Monique MoreiraTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Resident sustained a UTI due to staff neglect.
Staff wrongfully evicted resident.
Staff did not properly assess resident prior to admissions
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Toni Nwala and LPA Yolanda Delgado made an unannounced visit to the facility to investigate a complaint regarding the allegation listed above. LPA met with Administrator, Monique Moreira and explained the purpose of the visit and the elements of the allegations. LPA Nwala conducted the investigation which consisted of interviews with staff, residents, witnesses and records review.

On March 6, 2026, Community Care Licensing received a complaint stating resident sustained a UTI due to staff neglect, staff wrongfully evicted residents and staff did not properly assess resident prior to admissions. The allegation stated that residents sustained a UTI due to staff neglect; the facility indicated that they were unable to obtain a urine sample for testing and didn’t appear to pursue further medical help. Additional allegations stated staff wrongfully evicted residents: the facility required that Resident #1(R1) be removed stating that R1 was a threat to theirself and others due to aggressive behavior.

(continues on page 2)
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Toni Nwala
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20260306081802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ATRIA HACIENDA
FACILITY NUMBER: 336400075
VISIT DATE: 03/11/2026
NARRATIVE
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(Continued from page 1)

Additional allegation stated staff did not properly assess Resident prior to admission; facility may have accepted R1 without fully assessing whether they had staffing, training and resources to manage common behavior systems.

LPA reviewed R1’s face sheet, LIC602 dated 1/30/26, progress notes with intermittent dates from February 10, 2026 to March 2, 2026, admission packet, preplacement appraisal dated 1/27/26, slum exam dated 1/27/26. Prior facility order summary report dated 1/29/26 and resident roster. LPA was unable to interview R1 due to R1 moving out of the facility on March 2, 2026. A review of progress notes revealed that R1 was non-compliance with prescribed medications, facility contacted R1’s doctor regarding the behavioral changes in which R1’s doctor requested labs to be done and several attempts were made by the doctor and doctor’s staff coming to the facility to attempt to complete the lab request in which R1 refused to take a urine test to rule out signs and symptoms of an UTI and through interviews with staff it was revealed that R1 refused to take a urine test, a review of R1’s file did not corroborate that R1 received an eviction notice at anytime of R1’s stay at the facility and through interviews with Administrator and Witness it was revealed that R1 was not issued and did not received an eviction notice, R1’s Power of Attorney’s were updated on R1’s change of condition-aggressive behavior towards staff and clients. Interviews with staff did not corroborate that no proper assessment was done on R1 prior to admission and a review of R1’s preplacement appraisal dated 1/27/2026 revealed that an appraisal was completed with an exam for cognitive abilities and a functional capability completed on 1/27/2026 with R1.

Based on LPAs observations, records review, and staff interview, this agency has investigated the complaint alleging resident sustained a UTI due to staff neglect, staff wrongfully evicted residents and staff did not properly assess resident prior to admissions and we have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted with Monique Moreira and a copy of this report along with LIC811 was provided.

*LPA’s were away from the facility from 12:45-2:00 PM

SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Toni Nwala
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2