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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 04/17/2025
Date Signed: 04/17/2025 10:24:00 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2023 and conducted by Evaluator Eldin Serrano
COMPLAINT CONTROL NUMBER: 18-AS-20230707075212
FACILITY NAME:ATRIA PALM DESERTFACILITY NUMBER:
336400954
ADMINISTRATOR:FLORES, DENISEFACILITY TYPE:
740
ADDRESS:44300 SAN PASCUAL AVETELEPHONE:
(760) 773-3772
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:154CENSUS: 68DATE:
04/17/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Cheree Escandel, Executive DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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9
Wrongful 30-day eviction
INVESTIGATION FINDINGS:
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On 4/17/2025 at 9:45 AM, Licensing Program Analysts (LPA) Eldin Serrano conducted an unannounced visit to deliver the findings on the mentioned allegation. LPA met with Executive Director Cheree Escandel and discussed the purpose of the visit.

The investigation consisted of file review and interviews with relevant parties. The allegation indicates that Resident #1 (R1) is being wrongfully evicted from the facility. The Department was notified on 7/3/2023 that R1 was served a 30-day notice on June 28, 2023. The Department staff reviewed the eviction notice and observed that the licensee followed the eviction procedures per Title 22 regulations. LPA observed that the facility notified R1 and their responsible party of the eviction notice. The eviction notice had the required elements which includes the effective date of the eviction and resources to find alternative housing and care. Department staff also observed that the facility notified CCLD and sent a written copy of the eviction notice within five (5) days.


Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230707075212
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ATRIA PALM DESERT
FACILITY NUMBER: 336400954
VISIT DATE: 04/17/2025
NARRATIVE
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This agency has investigated the complaint allegation and found that the complaint was unfounded meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies were cited during this visit. An exit interview was conducted where this report was discussed and provided to Executive Director Cheree Escandel.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2