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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336400954
Report Date: 09/30/2025
Date Signed: 09/30/2025 11:36:00 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Abdoulaye Zerbo
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250926141834
FACILITY NAME:ATRIA PALM DESERTFACILITY NUMBER:
336400954
ADMINISTRATOR:FLORES, DENISEFACILITY TYPE:
740
ADDRESS:44300 SAN PASCUAL AVETELEPHONE:
(760) 773-3772
CITY:PALM DESERTSTATE: CAZIP CODE:
92260
CAPACITY:154CENSUS: 73DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Cheree EscandelTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff allow a resident to drive unlawfully
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), Abdoulaye Zerbo, conducted an unannounced visit to the facility to initiate the investigation into the allegation listed above. LPA met with Executive Director Cheree Escandel, and informed them of the purpose of the visit.
It was alleged Staff allow a resident to drive unlawfully. LPA conducted interviews with facility staff, reviewed documentation, and made observation. Staff reported that they were informed by a family member that Resident 1 (R1) had a revoked driver’s license. Upon learning this, staff advised R1 not to drive. However, staff stated they were unable to prevent R1 from doing so, as doing so would violate the resident’s personal rights. Additional records review confirmed R1 is not under conservatorship and retains the right to make personal decisions, including transportation.
Based on records review, and interviews, the above allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted, and a copy of this report was provided to Executive Director Cheree Escandel
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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