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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 06/27/2025
Date Signed: 06/27/2025 04:59:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/27/2022 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20221227143725
FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:PATRICK MCADOO MORTONFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 127DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Aurelien Fruit, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility has vermin.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent complaint visit regarding the allegation listed above. LPA arrived unannounced and met with the administrator, Aurelien Fruit. The purpose of the visit was explained.

The investigation consisted of the following:
On 1/6/2023, LPA Janira Arreola conducted the initial visit. During today’s visit, LPA Chan toured the facility and interviewed the administrator, 6 staff, and 8 residents. LPA also reviewed and obtained copies of the pest control reports.


(Continue on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20221227143725
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 06/27/2025
NARRATIVE
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The investigation revealed the following:
Allegation – The Facility has vermin. It was alleged that the facility has roaches and is often in the food served to residents. LPA Chan toured the facility including the kitchen and did not observe any roaches or other vermin. Interviews with the administrator and staff indicated that the facility takes measures to prevent cockroaches and other insects/rodents from coming into the facility. They stated the pest control technician sprays the facility twice a month and as needed. Most of the staff had not seen any roaches in the facility. None of the staff had seen them in the residents’ food. LPA reviewed pest control reports from the Western Exterminator Company dated as far back as 2020. It appears that the facility receives pest control maintenance at least once a month. There were no reports of cockroach infestation alleged in 2022.
LPA also interviewed 8 residents. 7 out of 8 residents have not seen any cockroaches in the facility or in their food. One stated there might be one or two occasionally in the room but does not want anybody to spray the room.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Administrator, Aurelien Fruit. A copy of this report, along with the appeal rights, was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2