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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 06/27/2025
Date Signed: 06/27/2025 05:02:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2023 and conducted by Evaluator Cynthia D Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20230112103050
FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:PATRICK MCADOO MORTONFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 127DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Aurelien Fruit, AdministratorTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff are not providing proper accommodations to residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cynthia Chan conducted a subsequent complaint visit regarding the allegation listed above. LPA arrived unannounced and met with the administrator, Aurelien Fruit. The purpose of the visit was explained.

The investigation consisted of the following:
On 1/18/2023, LPA Janira Arreola conducted the initial visit and requested documentation. During the visit today, LPA Chan conducted interviews with the administrator, 6 staff, and 8 residents.

The investigation revealed the following:
Allegation - Staff are not providing proper accommodations to residents in care. It was alleged that the facility had a water main break in January 2023, and residents were not provided with alternative accommodations. Additionally, it stated that residents had not taken showers, were not able to flush their toilets, and were not assisted with transporting the water jugs.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230112103050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 06/27/2025
NARRATIVE
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LPA conducted interviews regarding this allegation. The administrator recalled that the city replaced the main water line in front of the facility around January 2023. The facility then went through a testing process to ensure the water was free of legionella. Staff stated that, at that time, they ran the water twice a day in the showers and sinks and installed filters on the shower heads and sinks for all the rooms. Staff stated the water was not turned off for days, and residents were able to shower and flush their toilets. They stated residents were given bottled water in their rooms for drinking, taking medications, and brushing their teeth.

LPA interviewed 8 residents. Residents, who had lived at the facility for over 2 years, stated that the facility provided them with drinking water when they were repairing the main water line. They stated the facility turned off the water briefly, and they were able to shower after. They had never experienced water off for days.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.



An exit interview was conducted with Administrator Fruit. A copy of this report, along with the appeal rights, was provided.
SUPERVISORS NAME: Tony Vasallo
LICENSING EVALUATOR NAME: Cynthia D Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2