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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336403366
Report Date: 05/29/2026
Date Signed: 05/29/2026 02:09:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Seo Jeon
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240724160551
FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:AURELIEN FRUITFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 129DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Aurelien Fruit, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Facility did not maintain a safe vehicle for clients in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On July 24, 2024, Community Care Licensing (The Department) received a complaint report with the following allegation.

It was alleged that facility did not maintain a safe vehicle for clients in care. Information received indicated that the facility’s transportation vehicle did not have a working air conditioner. LPA’s interviews with the Administrator, Director of Nursing, and maintenance manager revealed that the transportation vehicle did not have working air conditioner for over 30 days. Staff provided transportation services to residents in the morning only to avoid hot weather.
Continued on LIC9099-C....
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 18-AS-20240724160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 05/29/2026
NARRATIVE
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LPA obtained and reviewed the maintenance record and confirmed the air conditioner repair. Based on interviews conducted and records review, the Department’s investigation provided enough information to corroborate the allegation that facility did not maintain a safe vehicle for clients in care. This allegation is substantiated.

A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where a copy of this report was provided along with LIC9099D, and Appeal Rights were provided.

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 18-AS-20240724160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2026
Section Cited
CCR
87312
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Motor Vehicles Used in Transporting Residents: Only drivers licensed for the type of vehicles,,, Any vehicle used by the facility to transport residents shall be maintained in a safe operating condition.
This requirement was not met as evidenced by:
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Licensee replaced the air conditioner in the transportation vehicle as evidenced by repair invoice observed by LPA.
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Based on interviews conducted and records review, the facility transportation vehicle did not have working air conditioner for over 30 days. This posed potential personal rights and health and safety risks to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Seo Jeon
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20240724160551

FACILITY NAME:WINDSOR COURT ASSISTED LIVINGFACILITY NUMBER:
336403366
ADMINISTRATOR:AURELIEN FRUITFACILITY TYPE:
740
ADDRESS:201 S. SUNRISE WAYTELEPHONE:
(760) 327-8351
CITY:PALM SPRINGSSTATE: CAZIP CODE:
92262
CAPACITY:130CENSUS: 129DATE:
05/29/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Aurelien Fruit, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff are not treating resident with respect and dignity
Licensee is not maintaining the facility in good repair
Staff do not assist resident with arranging transportation for medical care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seo Jeon conducted an unannounced visit to the facility to deliver findings of the above allegations. LPA met with Aurelien Fruit, Administrator, and informed them of the purpose of the LPA’s visit. The Department’s investigation involved interviews with staff and residents and review of records.

On July 24, 2024, Community Care Licensing (The Department) received a complaint report with the following allegations.

It was alleged that staff are not treating resident with respect and dignity. Information received indicated that staff said to Resident #1 (R1) to move to another facility if R1 did not like living in the facility. LPA conducted an interview with R1 who stated that R1 asked for a specific room when the room was renovated, but R1 did not have anything in writing from the facility management.
Continued on LIC9099-C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 18-AS-20240724160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 05/29/2026
NARRATIVE
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R1 asked to be relocated to the newly renovated room, but the facility management denied R1’s request by stating that the room was reserved for a resident with a private residence agreement. LPA conducted interviews with the Administrator and Director of Nursing, both of whom stated that no residents had been promised any specific rooms. Rooms are assigned upon availability. R1 is a resident who is under a special program that requires a shared room. The room that R1 had requested is a private residence, not a shared room. LPA conducted records review and verified the statements from the Administrator and Director of Nursing. LPA conducted interviews with eight (8) residents, all of whom stated that staff members have treated residents with respect. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff are not treating resident with respect and dignity. This allegation is unsubstantiated.

It was alleged that licensee is not maintaining the facility in good repair. Information received indicated that staff did not fix a leak in Resident #1’s (R1) bathroom where there was mold. LPA conducted an interview with R1 in their room. LPA did not observe any leaks in the bathroom. LPA did not observe any mold anywhere in R1’s room. R1 wanted to talk about changing their room only while LPA conducted the interview and room observation. LPA conducted interviews with eight (8) residents, all of whom denied having any problems with facility maintenance. LPA did not observe any leaks or mold during the tour of the facility and interviews with residents. LPA did not observe any maintenance concerns throughout the facility. Based on interviews conducted and observations, the Department’s investigation did not provide enough information to corroborate the allegation that licensee is not maintaining the facility in good repair. This allegation is unsubstantiated.

It was alleged that staff do not assist resident with arranging transportation for medical care. Information received indicated that staff did not help with Resident #1 (R1) getting to the doctor’s appointment. LPA conducted an interview with R1 who stated that R1 could call and make appointments with their doctors, but staff did not arrange transportation. R1 stated that they missed some of the doctors’ appointments due to lack of help from staff. LPA conducted interviews with the Administrator and Director of Nursing, both of whom stated that all residents can arrange transportation at the front desk 48 hours in advance. LPA’s records review confirmed the statements from the Administrator and Director of Nursing. LPA conducted interviews with eight (8) residents, all of whom stated that they either take the facility transportation vehicle or healthcare provided transportation for their healthcare needs.

Continued on LIC9099-C....

SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 18-AS-20240724160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: WINDSOR COURT ASSISTED LIVING
FACILITY NUMBER: 336403366
VISIT DATE: 05/29/2026
NARRATIVE
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None of the residents interviewed expressed any problems with staff arranging transportation. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not assist resident with arranging transportation for medical care. This allegation is unsubstantiated.

A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.



An exit interview was conducted where a copy of this report was provided.
SUPERVISORS NAME: Rikesha Stamps
LICENSING EVALUATOR NAME: Seo Jeon
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6