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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336409934
Report Date: 10/06/2025
Date Signed: 10/06/2025 03:12:25 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Valerie Flores
COMPLAINT CONTROL NUMBER: 18-AS-20250924094858
FACILITY NAME:HERITAGE RESIDENTIAL CARE 2FACILITY NUMBER:
336409934
ADMINISTRATOR:MARIA ARACELI UNDANFACILITY TYPE:
740
ADDRESS:24062 ORLEANS LNTELEPHONE:
(951) 698-5525
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:4CENSUS: 4DATE:
10/06/2025
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Licensee, Maria Undan,TIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff have a language/communication barrier.
INVESTIGATION FINDINGS:
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On 10/6/2025, Licensing Program Analyst (LPA) Valerie Flores conducted an unannounced visit to the facility for the purpose of delivering findings into the allegation listed above. LPA met with Licensee, Maria Undan, and explained to Maria the purpose of the visit. The investigation consisted of observations and interviews.

Information received alleged Staff #1 (S1) has a language/communication barrier which may impact the quality of care provided to the residents. Interviews conducted with staff and residents corroborated that S1 and all care staff associated to the facility, speak English and was reported that residents do not have a difficult time understanding staff and/or speaking with staff. Interviews with staff and residents, further corroborated that staff speak with residents on a regularly basis and residents care needs are being met. LPA conducted auditory observation during an interview with S1. LPA observed S1 fully able to communicate clearly and effectively.

(Continue to LIC9099C..)
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20250924094858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: HERITAGE RESIDENTIAL CARE 2
FACILITY NUMBER: 336409934
VISIT DATE: 10/06/2025
NARRATIVE
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(Continuation from LIC9099)

S1 was observed to display a good understanding and fluency of spoken English. Based on interviews and observations, the allegation is deemed Unfounded at this time. A finding of Unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.

An exit interview was conducted, where a copy of this report, LIC811-Confidential names list, was reviewed and provided to the Licensee, Maria Undan.
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Valerie Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2