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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336412261
Report Date: 11/20/2024
Date Signed: 11/20/2024 01:55:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2022 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20220912164610
FACILITY NAME:MICHAEL ANDREW CENTERFACILITY NUMBER:
336412261
ADMINISTRATOR:ROMEO LABASTIDAFACILITY TYPE:
740
ADDRESS:10904 ARIZONA AVETELEPHONE:
(951) 343-9197
CITY:RIVERSIDESTATE: CAZIP CODE:
92503
CAPACITY:6CENSUS: 5DATE:
11/20/2024
UNANNOUNCEDTIME BEGAN:
11:26 AM
MET WITH:Sunny RosetteTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff do not keep facility at comfortable temperature
Staff are disrespectful to residents
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegations. LPA met with Staff #1 (S1) Sunny Rosette and explained the reason for today’s inspection. Administrator (AD) Anita Labastida arrived during the inspection.

The investigation into the allegations that staff do not keep facility at comfortable temperature and staff are disrespectful to residents revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, residents, and staff, and obtained and reviewed copies of the resident roster and staff roster.

CONTINUED
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20220912164610
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: MICHAEL ANDREW CENTER
FACILITY NUMBER: 336412261
VISIT DATE: 11/20/2024
NARRATIVE
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Regarding the allegation that staff do not keep facility at comfortable temperature: it was alleged that staff are refusing to turn on the air conditioner, residents are suffering from the heat in the facility with only fans in their rooms, and that on September 8, 2022, at 2:07PM the air conditioning in the facility was off and the thermostat read 87 degrees Fahrenheit. LPA inspected the facility, conducted health and safety checks on the 5 residents present, and observed no health and safety issues. LPA observed the thermostat read 66 degrees during today’s inspection and LPA’s thermostat read 68 degrees which is the minimum required temperature per regulations. Three out of three residents interviewed did not corroborate the allegation and stated that the facility turns the air conditioning on in the summer and the heater on during the winter and that they each had an air conditioner in their room which allowed them to control the temperature. LPA interviewed two staff who denied the allegation. LPA interviewed AD who denied the allegation and stated they will ensure the facility is heated to at least 68 degrees and cooled to at least 85 degrees moving forward. The information obtained did not corroborate the allegation.

Regarding the allegation that staff are disrespectful to residents: it was alleged that the temperature at the facility was 87 degrees Fahrenheit and in response a concern about the heat, AD told a resident that if they want AD to turn on the air conditioner they needed “to pay her more money.” Three out of three residents interviewed did not corroborate the allegation. LPA interviewed two staff who denied the allegation. LPA interviewed AD who denied the allegation. The information obtained did not corroborate the allegation.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2