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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336413271
Report Date: 10/07/2024
Date Signed: 10/07/2024 02:22:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Sara Martinez
COMPLAINT CONTROL NUMBER: 18-AS-20240930104506
FACILITY NAME:DESERT COTTAGEFACILITY NUMBER:
336413271
ADMINISTRATOR:ELIZABETH HENGSTLERFACILITY TYPE:
740
ADDRESS:83-617 HIMILAYA DRIVETELEPHONE:
(760) 342-7767
CITY:INDIOSTATE: CAZIP CODE:
92203
CAPACITY:6CENSUS: 6DATE:
10/07/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Destiny Villalta - AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not provide comfortable accommodations to resident in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sara Martinez conducted an unannounced visit to the facility to initiate the complaint investigation regarding the allegation above. LPA conducted a tour of the facility, staff and resident interviews, and requested pertinent documents related to the investigation.

Regarding the allegation "Staff did not provide comfortable accommodations to resident in care", it was reported the facility did not have comfortable accommodations and the room temperature was very hot for Resident One (R1). LPA conducted interviews with three (3) residents who denied the facility being hot and uncomfortable. During the visit, LPA observed the thermostat set at 83 degrees Fahrenheit. LPA observed all six (6) residents wearing cardigans or having a blanket covering them during the visit. Interview with Resident Two (R2) revealed the temperature in the facility is comfortable. Interview with R1 reported their room was always hot and staff had provided a fan to help accommodate R1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20240930104506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: DESERT COTTAGE
FACILITY NUMBER: 336413271
VISIT DATE: 10/07/2024
NARRATIVE
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Interview with Staff One (S1) reported when R1 informed staff they were hot, a fan was provided to R1 to provide a comfortable environment. Interview with Staff Two (S2) reported if a resident were to inform staff they were cold, S2 would give them a jacket or blanket. S2 reported if residents were to inform staff they were hot, they would provide a fan for cooler air.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report was provided to Administrator.
SUPERVISORS NAME: Tricia Danielson
LICENSING EVALUATOR NAME: Sara Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2