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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336413271
Report Date: 01/14/2026
Date Signed: 01/14/2026 01:04:03 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Abdoulaye Zerbo
COMPLAINT CONTROL NUMBER: 18-AS-20250912082056
FACILITY NAME:DESERT COTTAGEFACILITY NUMBER:
336413271
ADMINISTRATOR:ELIZABETH HENGSTLERFACILITY TYPE:
740
ADDRESS:83-617 HIMILAYA DRIVETELEPHONE:
(760) 342-7767
CITY:INDIOSTATE: CAZIP CODE:
92203
CAPACITY:6CENSUS: 5DATE:
01/14/2026
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Claudia MartinezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff refused to tell authorized representative who the resident(s) responsible parties were impeding an investigation
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPAs) Abdoulaye Zerbo and Aziz Faizi conducted a subsequent complaint visit to deliver the finding for the above allegation. During today’s visit, LPAs met with caregiver Claudia Martinez and explained the reason for the visit.
It was alleged Staff refused to give an authorized party, the resident’s responsible party information. Thus impeding an investigation.
It was determined the resident in question was Resident #1 (R1). This investigation revealed R1 never resided at this facility. The investigation revealed the correct facility R1 resided at 83-421 MATADOR COURT Indio CA. The investigation will be completed for the correct facility.
Based on record reviews and interviews the allegation is unfounded. A finding of unfounded means the allegation could not have happened, is false, and/or is without a reasonable basis.
LPA conducted an exit interview and a copy of this report was provided to Caregiver Claudia Martinez
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Anthony Perez
LICENSING EVALUATOR NAME: Abdoulaye Zerbo
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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