336423672-7-18-2023-18-AS-JESL-CU8S4D-20230730133235

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336423672
Report Date: 07/17/2023
Date Signed: 07/18/2023 12:02:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2023 and conducted by Evaluator Javina George

PUBLIC

COMPLAINT CONTROL NUMBER: 18-AS-20230712111210

FACILITY NAME:	DESERT COTTAGE II		FACILITY NUMBER:	336423672
ADMINISTRATOR:	ELIZABETH HENGSTLER		FACILITY TYPE:	740
ADDRESS:	83-421 MATADOR COURT		TELEPHONE:	(760) 289-6287
CITY:	INDIO	STATE: CA	ZIP CODE:	92203
CAPACITY:	6	CENSUS: 4	DATE:	07/17/2023
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Destiny Villalta, Adminstrator		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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The facility is not maintaining a comfortable temperature.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Javina George made unannounced visit to the facility to commence an investigation in regards to the allegation noted above. LPA met with Destiny Villalta, Adminstrator and explained the purpose of the visit. The licensee was available via telephone. The allegation of faciity is not maintaining a comfortable temperture was investigated. The investigation consisted of observation, interviews and record review.

Regarding the facility is not maintaining a comfortable temperature. It was reported that the thermostat is set between 84-85 degrees, when it is over 100 degrees outside. During today's visit LPA conducted a tour of the facillity and observed for both thermostats to be set at 83 degrees. At the time of LPAs visit it was 106 degrees outside. LPA observed for there was one tall standing fan facing the residents sitting inside the living room, the celing fan as well as the air conditiner to be on. Per interviews conducted it was reported that the facility is hot and the residents reported sweating throughout the night. Per the Licensee Ms. Elizabeth Hengslter the facility is following the regulation of having the facility to be cooled between 78-85 degrees

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joel Esquivel
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230712111210

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: DESERT COTTAGE II	FACILITY NUMBER: 336423672
	VISIT DATE: 07/17/2023

NARRATIVE

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However LPA did remind Ms. Henglstler that in areas of extreme heat, the facility is to be cooled to 30 degrees less than the outside temperature. There is a current excessive heat advisory, and necessary adjustments and precautions should be taken to ensure that the residents are comfortable.

The staff does not have the ability to make the necessary adjustments, as the thermostats are in a locked case, prohibiting both the staff and residents or anyone without the key from being able to adjust the temperature. The Administrator is the one with the key and should be contacted when the thermostat needs to be adjusted.

Per Ms. Hengslter about a week ago, she was informed that there was a report of the facility being hot, and Resident #1 (R1) was sweating throughout the night after receiving the information she did check in with all of the residents to see how they were feeling; and 1 out of 4 residents stated that they were hot. Ms. Henglstler then adjusted the vents and provided a fan to be placed at R1s bedside, as well as was offered to changed to a room that had tiled flooring instead of carpet. R1 declined the room change, and reported feeling like the adjustments made helped. Per the administrator the thermostat was then set to 83 degrees and placed on auto.

LPA discussed with Ms. Henglsler that adjustments should be made and it will be on a case by case basis as it depends on the resident. In addition LPA provided a copy of the 87303 Maintenance and Operation regulation as well as PIN 23-13 CCLD- Preparation for extreme heat, public safety power shut offs and wildfire emergencies, to refer to for recommendations in the future.

Based on observation and interviews the allegation of the facility is not maintaining a comfortable temperature is UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted and a copy of this report, 9099C was provided to Destiny Villalta, Administrator.

SUPERVISORS NAME: Joel Esquivel
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2023

LIC9099 (FAS) - (06/04)

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