336425566-4-17-2025-18-AS-KCLS-DG3TEG-20250425143952

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336425566
Report Date: 04/17/2025
Date Signed: 04/17/2025 02:22:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2021 and conducted by Evaluator Eldin Serrano

COMPLAINT CONTROL NUMBER: 18-AS-20210818093958

FACILITY NAME:	HOVLEY CARE LLC		FACILITY NUMBER:	336425566
ADMINISTRATOR:	SVETLANA CALAMARO		FACILITY TYPE:	740
ADDRESS:	40827 HOVLEY COURT		TELEPHONE:	(760) 568-4100
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	6	CENSUS: 5	DATE:	04/17/2025
		UNANNOUNCED	TIME BEGAN:	12:10 PM
MET WITH:	SVETLANA CALAMARO, administrator		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Resident do not have appropriate laundry services
Resident is left soiled while in care
Staff do not meet a resident's catheter needs
Staff did not seek timely medical attention for a resident

INVESTIGATION FINDINGS:

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On 4/17/2025 at 12:10 PM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegations. LPA Serrano met with administrator Svetlana Calamaro to explain the purpose of the visit. The investigation consisted of file review, interviews with facility staffs as well as facility observation.

Allegation #1: Resident do not have appropriate laundry services – Based on observation of laundry room (washer and dryer), and information received during interviews LPA was unable to corroborate the allegation. During today’s visit, LPA observed the facility’s washer and dryer are currently operating.

Allegation #2: Resident is left soiled while in care - Based on interviews with staff and administrator, and information received during the investigation,

*** Continuation in LIC9099C ***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20210818093958

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: HOVLEY CARE LLC	FACILITY NUMBER: 336425566
	VISIT DATE: 04/17/2025

NARRATIVE

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LPA did not find evidence to corroborate the allegations. It indicated that resident #1 (R1) was receiving additional services from an outside source (home health). The death report indicated that R1 passed away 1.5 years ago at the hospital. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability.

Allegation #3 Staff do not meet a resident's catheter needs - Based on interviews with staff and administrator, and information received during the investigation, LPA did not find evidence to corroborate the allegations. It indicated that resident #1 (R1) was receiving additional services from an outside source (home health). The death report indicated that R1 passed away 1.5 years ago at the hospital. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability.

Allegation #4 Staff did not seek timely medical attention for a resident – Based on interview and information received, it indicated that resident #2 (R2) was receiving additional services from an outside source (hospice care). R2 passed away in 2021. Information received during the investigation did not corroborate with the allegation. Additional interview with witnesses and the alleged victim were unable to be conducted at this time due to unavailability.

During the investigation, LPA did not find evidence to corroborate the allegations.

Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099, LIC9099C were discussed and provided to Administrator Svetlana Calamaro.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025

LIC9099 (FAS) - (06/04)

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