336425566-3-26-2026-18-AS-RORN-DSQMTE-20260401095325

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 336425566
Report Date: 03/26/2026
Date Signed: 03/26/2026 02:34:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20230912081257

FACILITY NAME:	HOVLEY CARE LLC		FACILITY NUMBER:	336425566
ADMINISTRATOR:	SVETLANA CALAMARO		FACILITY TYPE:	740
ADDRESS:	40827 HOVLEY COURT		TELEPHONE:	(760) 568-4100
CITY:	PALM DESERT	STATE: CA	ZIP CODE:	92260
CAPACITY:	6	CENSUS: 4	DATE:	03/26/2026
		UNANNOUNCED	TIME BEGAN:	12:49 PM
MET WITH:	SVETLANA CALAMARO		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff is verbally abusing a resident while in care.
Staff are recording a resident's conversations without their consent.

INVESTIGATION FINDINGS:

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On March 26, 2026, at approximately 10:00 AM, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent unannounced complaint visit. The LPA met with the Administrator, Svetlana Calamaro (A1), and explained the purpose of this visit.

The investigation included the following: The LPA conducted interviews with the Administrator (A1), one staff member (S1), and three residents (R2-R4). The LPA also reviewed and obtained several documents, including the Client Roster, Staff Roster, and CPR/AED/First-Aid Certificates for five staff members. Additionally, a copy of (R1)’s face sheet, the Admission Agreement dated March 6, 2021, (C1)’s Physician’s Report for Community Care Facilities (dated March 19, 2023), Medication Administration Records (MAR) from May 2023, and records of hospital visits and discharges (dated February 22, 2023) were examined. The investigation also included staff schedules, and a copy of the Death Report (UIR) dated December 8, 2023, which was also reviewed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20230912081257

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: HOVLEY CARE LLC	FACILITY NUMBER: 336425566
	VISIT DATE: 03/26/2026

NARRATIVE

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Allegation #1: Staff is verbally abusing a resident while in care.

The complaint alleged that staff verbally abused the residents while in care. On March 26, 2026, the LPA interviewed the Administrator (A1), who denied the allegation and stated that staff members would not curse or use inappropriate language toward any residents. During the same interview, the LPA interviewed one staff member (S1), who also denied ever verbally abusing R1 or any other residents. The LPA also interviewed three residents (R2-R4), all of whom denied being verbally abused by staff. Additionally, the LPA interviewed R4's family member (FM), who denied witnessing any staff verbally abusing residents. The FM mentioned that they visit quite often each week. On March 24, 2026, the LPA interviewed the responsible party (RP), who did not recall any of the allegations and said that the facility treated R1 with the most respect while R1 lived there. The LPA further interviewed the Placement Agency (PA), which denied the allegation and stated that it had never witnessed staff verbally abuse R1 in its presence. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD).

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20230912081257

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: HOVLEY CARE LLC	FACILITY NUMBER: 336425566
	VISIT DATE: 03/26/2026

NARRATIVE

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Allegation #2: Staff recording a resident’s conversations without consent.

The complaint alleged that staff recorded conversations on their phones without consent. On March 26, 2026, the LPA interviewed the administrator (A1), who denied the allegation and stated that resident #1 (R1) was always screaming while on the phone. We could not record the conversation because R1 used the facility phone. Additionally, it is illegal to record someone without their consent. The LPA also interviewed one staff member (S1), who denied the allegation and stated they had no reason to record R1's conversations. The LPA interviewed three residents (R2-R4), who were unaware of any recorded conversations. Furthermore, the LPA interviewed the responsible party (RP), who did not remember the allegation and stated they did not know anything about recorded conversations. The LPA also interviewed the Placement Agency (PA), which was unaware of any allegations that conversations were recorded, as the facility has no cameras inside or outside. On March 26, 2026, the LPA reviewed the facility documents. There was no Unusual Incident Report faxed to the Community Care Licensing Department (CCLD) about that.

No deficiencies were cited.

An exit interview was conducted. A copy of the report was provided to the Administrator Svetlana Calamaro.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

LIC9099 (FAS) - (06/04)

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