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13 | At 4:30 p.m. on Wednesday, July 27th, 2022, Licensing Program Analyst (LPA) Karyn Guerra met with Staff, Pamela Polk, for the purpose of an unannounced complaint inspection and to deliver findings. It was alleged that staff yelled at child. LPA conducted interviews and observations. Director stated that they will give trainings to individuals regarding tone, but they have not observed children fearful when staff are talking to them. Staff interviewed stated that voices may be raised to alert a child about a safety concern, but denied any direct yeling at children. Children interviews did not reveal any concerns. Some parent interviews expressed concerns about staff interactions, with yelling mentioned in one interview. It was also alleged that staff inappropriately disciplined children in care. There was a concern that a child was on time out for an excessive period of time for their age. Staff interviews revealed that typical discipline policy is to have children sit down until they are calm and address the issue. It was stated that children
report continued on 9099-C. |