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32 | ***Report continued from 9099.....
Allegation- Staff do not follow meal menu. Staff provide inadequate meal services. -UNFOUNDED
An investigation has been conducted regarding the above allegations. LPA observed the facility food supply as well as interviewed four residents regarding the food service. Based on observation and interviews, the facility keeps the required amount of food supply in the facility. Additionally, resident interviews indicated that residents are satisfied with the food service at the facility and feel that they have enough food to eat at every meal. During facility tour, LPA observed the food menu for residents in the common area. Four staff interviews reflected that residents were satisfied with meal services and residents can choose alternatives if they do not like the food items served in the regular menu. Based on this information, this allegation is UNFOUNDED.
Allegation- Staff provide inadequate supervision resulting in resident entering other residents’ rooms- UNFOUNDED
The Department reviewed records and conducted interviews with staff and residents to investigate this allegation. Four (4) residents interviews conducted on 07/14/25 indicated that residents care needs were met per their needs and service plans and there were no concerns. Resident’s interviews reflected that some residents can be challenging sometimes with other individuals but staff able to redirect them in a safe and professional manner. Residents’ interviews indicated that residents felt safe at the facility and were receiving good care from staff. Four (4) staff interviews conducted on 07/14/25 reflected that there were no concerns from any resident or family with resident’s care. Staff interviews indicated that sometimes residents would attempt to go to another resident’s rooms, not knowing their assigned room number but staff assist them to navigate to their room without any issues. Staff interviews did not identify any residents who were going to other residents rooms and did not express any concerns about this matter. Based on the information gathered, this allegation was found to be UNFOUNDED.
This agency has investigated this complaint. We have found the complaint was UNFOUNDED, meaning that the allegation is false, could not have happened, and/or is without a reasonable basis.
Exit interview was conducted with the Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.
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