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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700525
Report Date: 04/22/2025
Date Signed: 04/22/2025 11:19:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2025 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20250326131505
FACILITY NAME:ALMOND HEIGHTSFACILITY NUMBER:
342700525
ADMINISTRATOR:MACDONALD, STEPHENFACILITY TYPE:
740
ADDRESS:8685 GREENBACK LNTELEPHONE:
(916) 542-7988
CITY:ORANGEVALESTATE: CAZIP CODE:
95662
CAPACITY:145CENSUS: 104DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Administrator Stephen MacdonaldTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff wrongfully evicted resident.
Staff has not issued responsible party a refund.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 04/22/25 to deliver complaint findings for above allegations. LPA met with administrator, Stephen Macdonald and explained the purpose of the visit.

The department conducted records review ,facility observations and interviews to investigate the complaint.



**Report continued on LIC9099-C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20250326131505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: ALMOND HEIGHTS
FACILITY NUMBER: 342700525
VISIT DATE: 04/22/2025
NARRATIVE
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**Report continued from 9099....

Allegation- Staff wrongfully evicted resident.-UNSUBSTANTIATED

The department conducted record review, interview with staff and with witness to investigate this allegation. It was learned that resident, R1 was hospitalized due to change in condition from March 4, 2025 until time of move out. Interviews with staff and witnesses reflected that R1s was scheduled for discharge from hospital around March 11, 2025. Facility staff contacted R1 and R1s family to discuss the discharge plan on March 11, 2025 and March 18, 2025 but was inconclusive. It was learned that facility had planned to visit R1 for reassessment on March 21, 2025 but was notified by R1s family on March 20, 2025 that R1 and family decided to move R1 to another facility and will not return to Almond Heights. it was also learned that facility did not issue any eviction notice to R1. Based on gathered information, this allegation was found to be UNSUBSTANTIATED.

Allegation- Staff has not issued responsible party a refund.-UNSUBSTANTIATED

The department conducted record review, interview with staff and with witness to investigate this allegation. Record review indicated that resident, R1 signed admission agreement, dated April 23, 2023, which indicated that facility require 30 days’ notice if resident want to move out. During the investigation, it was found out that R1 was in hospital from March 04, 2025 until March 20, 2025 but moved out to another facility and did not provide 30 days move out notice as agreed per admission agreement. Based on facility ledger, for the Month of April, R1 was charged $7410. A credit of $1410 for care for April and credit of $1228 for care in March was issued while R1 was in the hospital. Record review and staff interviews indicated that R1’s end balance was $4,771.94. Based on this information, this allegation was found to be UNSUBSTANTIATED.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.



Exit meeting conducted. A copy of this report has been provided to facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2